United States Navy
United States Navy

IT Specialist

Austin, TX, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
On-site
USD $92,023.00 - 119,633.00 per year
Fitment

Dice Job Match Score™

🔢 Crunching numbers...

Job Details

Skills

  • Event Management
  • Virtualization
  • Accountability
  • Documentation
  • Business Process
  • Technical Support
  • Incident Management
  • Database
  • Computer Hardware
  • Customer Experience
  • Trend Analysis
  • Reporting
  • Attention To Detail
  • Customer Service
  • Communication
  • Presentations
  • Conflict Resolution
  • Problem Solving
  • Oracle Linux
  • Information Technology
  • Performance Monitoring
  • SolarWinds
  • ServiceNow
  • Dynatrace
  • Training
  • SAP BASIS
  • HR Management
  • Military
  • Human Resources
  • Law
  • Recruiting

Summary

Summary

This position is located in Enterprise Command Operations (ECO), End User Services (EUS), Office of Information and Technology (OIT) serving as an IT Specialist responsible for the full range of duties within their assigned roles in the Enterprise Command Center to provide event management services for addressing IT operational events in order to maintain the interoperability of production systems and services.

Learn more about this agency

Duties

Help

Major Duties:

  • Event Monitoring Division Shift work duty hours. Division conducts 24/7 shift operations to monitor the national IT environment. Division has access to all national/district monitoring systems but is not physically together at a physical facility.
  • Utilizes experience, discretion, judgment and knowledge in the planning, execution, operation and maintenance of IT systems and infrastructure.
  • Participates as a team member with others in a virtual environment accountable to the division chief.
  • Assisting in creating documentation on IT systems and infrastructure. Assists in implementing new technologies at the direction of the division chief to enhance health systems operation in support of critical applications and business processes.
  • Monitoring operations are conducted from local sites across the nation.
  • Provides technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (i.e., Master Incident Management Plan, when applicable).
  • Troubleshoot system hardware and software.
  • Analyze incident data for emerging trends.
  • Maintain incident tracking and solution database.
  • Diagnose and resolve customer reported system incidents, problems, and events.
  • Make recommendations based on trend analysis for enhancements to software and hardware solutions to enhance customer experience.
  • Monitor and report client-level computer system performance.
  • Develop a trend analysis and impact report.

***Additional duties required, within scope of the position description.***

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles of Cybersecurity Codes: 411-Technical Support Specialist.

For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website: ;/strong>

Position Description/PD#: IT Specialist/PD18616A

Bargaining Unit: Yes

Relocation/Recruitment Incentives: Not Authorized.

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not Required.

Travel Required: Up to 25%. Occasional travel may be required as needed for this position.

Work Schedule: Sunday-Tuesday; 3:30PM to 12:00AM EST. Required: Weekend and holiday work.

Compressed/Flexible: No

Telework: (AdHoc) Authorized at Manager's discretion.

Virtual/Remote: This is NOT a virtual, NOR a remote position.

Physical Demands: This position is sedentary working at a keyboard and monitor. Walking, standing, bending, or occasional lifting of boxes or IT equipment weighing up to 50lbs may be required. *Subject to call back outside of regular tour of duty.*

Working Conditions: The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions.

Requirements

Help

Conditions of employment

  • Selective Service Registration is required for males born after 12/31/1959.
  • Selectee is subject to background/suitability investigation.
  • Selected applicant will be required to complete an online onboarding process.
  • This position is subject to pre-employment and random drug testing.
  • Complete the initial online assessment and USAHire Assessment, if required.
  • To be considered for this position, applicants must complete all required steps in the process.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

- your performance and conduct;

- the needs and interests of the agency;

- whether your continued employment would advance organizational goals of the agency or the Government; and

- whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

This job opportunity announcement may be used to fill additional vacancies.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026.

***You must meet the Minimum Qualification Requirements AND Specialized Experience to qualify for this series as described below.***

Minimum Qualifications Requirements

Basic Requirements Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

EXPERIENCE: To qualify for this position, you must have information technology-related experience demonstrating all of the four competencies listed below. Ensure that this experience is clearly described in your resume:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
  2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
  3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.


-AND-

Specialized Experience for GS-12: You must have one year of specialized experience equivalent to at least the next lower grade in the normal line of progression for the occupation in the organization. Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Specialized experience for this position is defined as: Documented experience conducting alert analysis on information technology systems, infrastructure, and software using application performance monitoring tools (some VA monitoring tools are SolarWinds, ServiceNow, Dynatrace, DataDog, Logic Monitor, ELK - Elastic, and others). The candidate must also demonstrate experience working directly with customers to identify and resolve alerts and errors critical to normal business functions.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at ;br>
Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position at this grade level.

Additional information

This job opportunity announcement may be used to fill additional vacancies.

This is not a remote position.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay.

Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10357688
  • Position Id: f5b6ea3cc5c9c926e65121d410a208cc
  • Posted 5 hours ago
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

EOG Event Management Triage Engineer

Austin, Texas

•

Today

Full-time

USD 60,000.00 - 90,000.00 per year

Incident Management Specialist

Manor, Texas

•

10d ago

Easy Apply

Full-time

80000 - 100000

Enterprise Monitoring Analyst

Austin, Texas

•

3d ago

Easy Apply

Third Party, Contract

Depends on Experience

Enterprise Monitoring Engineer

District of Columbia

•

Today

Full-time

USD 96,050.00 per year

Search all similar jobs
More jobs at United States Navy in Austin, TX