Business Systems Analyst

• Posted 7 hours ago • Updated 7 hours ago
Full Time
Part Time
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Job Details

Skills

  • JD
  • Business Systems
  • Requirements Traceability
  • User Stories
  • Process Flow
  • Data Mapping
  • Interfaces
  • Customer Facing
  • Customer Experience
  • Customer Relationship Management (CRM)
  • Telephony
  • API
  • Middleware
  • Acceptance Testing
  • Leadership
  • Scrum
  • Waterfall
  • Communication
  • Artificial Intelligence
  • Genesys
  • Amazon Web Services
  • Health Care
  • Certified Business Analysis Professional
  • PMBOK
  • Agile
  • Business Analytics
  • Business Analysis
  • SANS
  • Global Delivery
  • Management
  • Customer Engagement

Summary

I have a urgent resource requirement, below are the details and attached please find JD for it. Provide suitable profiles.

Work mode: Remote

Duration: 6 months but can be extended

We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots ideally with State Government and Healthcare domain experience.

Key Responsibilities:

  • Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions
  • Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria
  • Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces)
  • Support design/dev/implementation phases; lead UAT and business validation
  • Serve as primary client-facing point of contact; run workshops and status reviews

Required:

  • Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs
  • Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions
  • API/middleware integration requirements experience
  • UAT leadership experience; Agile/Scrum/Waterfall exposure
  • Super communication skills

Preferred:

  • CCaaS/omnichannel platform experience
  • Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar
  • State government or healthcare domain experience
  • CBAP/PMI-PBA/Agile BA certifications
  • Global delivery with direct client engagement

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91172235
  • Position Id: OOJ - 1669-670-1789572000
  • Posted 7 hours ago

Company Info

About Exl Neo Technologies

EXL Neo is a leading IT consulting and staffing firm dedicated to delivering innovative technology solutions and connecting businesses with top-tier IT talent for enterprises in India, USA and Canada. Our mission is to empower organizations to thrive in a rapidly evolving digital landscape by providing expert guidance, strategic consulting, and highly skilled professionals tailored to meet the unique needs of each client. 

Our Services IT Consulting:

*Strategic IT Planning: We work closely with clients to develop IT strategies that align with their business goals, ensuring technology serves as a catalyst for growth and efficiency. * Technology Implementation: From software development to cloud migration, our experts guide organizations through seamless technology implementations that enhance operational capabilities. * Cybersecurity: Protecting your business from cyber threats is our priority. We offer comprehensive cybersecurity assessments and solutions to safeguard your data and systems. * Digital Transformation: We assist businesses in embracing digital transformation by modernizing their IT infrastructure and adopting emerging technologies such as AI, IoT, and blockchain.

IT Staffing:

* Temporary Staffing: Whether you need to scale up for a project or require specialized skills, we provide highly qualified IT professionals on a temporary basis to meet your needs. * Permanent Placement: We help you find the right talent for your team, ensuring a perfect match in terms of skills, experience, and cultural fit. * Contract-to-Hire: This flexible staffing option allows you to evaluate a candidate's performance and fit within your organization before making a permanent hiring decision. * Executive Search: Our executive search services focus on identifying and recruiting top-level IT leaders who can drive your business forward.

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