Business Systems Analyst


Exl Neo Technologies
Dice Job Match Score™
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Job Details
Skills
- JD
- Business Systems
- Requirements Traceability
- User Stories
- Process Flow
- Data Mapping
- Interfaces
- Customer Facing
- Customer Experience
- Customer Relationship Management (CRM)
- Telephony
- API
- Middleware
- Acceptance Testing
- Leadership
- Scrum
- Waterfall
- Communication
- Artificial Intelligence
- Genesys
- Amazon Web Services
- Health Care
- Certified Business Analysis Professional
- PMBOK
- Agile
- Business Analytics
- Business Analysis
- SANS
- Global Delivery
- Management
- Customer Engagement
Summary
I have a urgent resource requirement, below are the details and attached please find JD for it. Provide suitable profiles.
Work mode: Remote
Duration: 6 months but can be extended
We have an urgent need for a Business Systems Analyst Consultant who can act as the single functional SME "quarterback" owning requirements end-to-end across CRM, Telephony, and conversational AI/bots ideally with State Government and Healthcare domain experience.
Key Responsibilities:
- Lead requirements discovery across business, ops, tech, and client stakeholders for contact center, CRM, telephony, and AI-driven solutions
- Own requirements traceability; translate business needs into user stories, process flows, and acceptance criteria
- Define integration requirements across CRM, telephony, AI platforms, and enterprise systems (APIs, data mapping, interfaces)
- Support design/dev/implementation phases; lead UAT and business validation
- Serve as primary client-facing point of contact; run workshops and status reviews
Required:
- Bachelor's degree; 7+ years BA experience; 3+ years leading enterprise/CX transformation programs
- Hands-on with Contact Center, CRM, Telephony, or AI-enabled customer engagement solutions
- API/middleware integration requirements experience
- UAT leadership experience; Agile/Scrum/Waterfall exposure
- Super communication skills
Preferred:
- CCaaS/omnichannel platform experience
- Kore.ai, NICE CXone, Genesys, Amazon Connect, Five9, or similar
- State government or healthcare domain experience
- CBAP/PMI-PBA/Agile BA certifications
- Global delivery with direct client engagement
- Dice Id: 91172235
- Position Id: OOJ - 1669-670-1789572000
- Posted 7 hours ago
Company Info
About Exl Neo Technologies
EXL Neo is a leading IT consulting and staffing firm dedicated to delivering innovative technology solutions and connecting businesses with top-tier IT talent for enterprises in India, USA and Canada. Our mission is to empower organizations to thrive in a rapidly evolving digital landscape by providing expert guidance, strategic consulting, and highly skilled professionals tailored to meet the unique needs of each client.
Our Services IT Consulting:
*Strategic IT Planning: We work closely with clients to develop IT strategies that align with their business goals, ensuring technology serves as a catalyst for growth and efficiency. * Technology Implementation: From software development to cloud migration, our experts guide organizations through seamless technology implementations that enhance operational capabilities. * Cybersecurity: Protecting your business from cyber threats is our priority. We offer comprehensive cybersecurity assessments and solutions to safeguard your data and systems. * Digital Transformation: We assist businesses in embracing digital transformation by modernizing their IT infrastructure and adopting emerging technologies such as AI, IoT, and blockchain.
IT Staffing:
* Temporary Staffing: Whether you need to scale up for a project or require specialized skills, we provide highly qualified IT professionals on a temporary basis to meet your needs. * Permanent Placement: We help you find the right talent for your team, ensuring a perfect match in terms of skills, experience, and cultural fit. * Contract-to-Hire: This flexible staffing option allows you to evaluate a candidate's performance and fit within your organization before making a permanent hiring decision. * Executive Search: Our executive search services focus on identifying and recruiting top-level IT leaders who can drive your business forward.


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