Role: Change Management Analyst
Location: Irving, TX - Onsite, Only Locals
Pay Rate: $30-35/hour on W2, client will not consider C2C
The Change Management Analyst supports the IT organization's enterprise change management program, working closely with the Change Manager to ensure all technology changes are documented, assessed, and executed in a controlled, compliant manner. This role is responsible for day-to-day operation of the ServiceNow Change module, coordination of the weekly Change Advisory Board (CAB), change data reporting and trend analysis, and database maintenance within Microsoft Access. The ideal candidate is detail-oriented, comfortable holding technical teams accountable to process, and able to turn raw change data into insights leadership can act on.
Key Responsibilities
Change Management Support
- Manage the end-to-end lifecycle of Request for Changes (RFC) within ServiceNow, verifying data integrity, oversight of change controls for completeness, and adherence to proper authorization paths (mandatory system of record).
- Convene and lead the weekly Change Advisory Board (CAB) meeting, fostering collaborative discussion between engineering teams and business leaders to evaluate deployment readiness.
- Provide review and approval coverage for emergency changes, including requests submitted on evenings and weekends.
- Collaborate closely with change owners to ensure compliance and CAB readiness.
- Maintain a flexible schedule to manage multiple simultaneous changes while preserving service continuity.
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