Site Reliability Engineer/ServiceNow SaaS

Site Reliability Engineer/ServiceNow SaaS

Montreal, Quebec, Canada (Onsite)
Local candidates preferred. Client interview will be in person.

Responsibilities include:

• Delivery of improvements that will maximize the availability and performance of supported systems through optimized and automated operational tasks, collaborating on the development of operational tools, ongoing problem management, and architecture reviews with colleagues.
• Troubleshooting ServiceNow issues, and also some on-premises capabilities in a Linux environment from time to time, collaborating with others get to the bottom of issues, and agreeing on lasting improvements that can be made.
• Exploring and delivering observability including metrics, logging, tracing and alerting that can define and measure the target reliability of a product.
• Being dependable and responsive during agreed hours, like when part of the on-call rotation with the rest of the global team (with a time-off in lieu system).
• A commitment to understanding the company's ServiceNow instances and related dependencies, contributing to the documentation.
• Identification and prioritization of technical debt that can impact client satisfaction or operational efficiency.
• Given feedback on policy and procedures related to the delivery of SRE and operational practices with a view to continually making the company safer and more efficient.
• Able to report to the office at least 3 business days per week.

Skills Required:

• 7+ years of experience in Software development skills in one more programming languages, e.g. Python
• 7+ years of experience in ServiceNow administration
• 7+ years of experience in Development experience
• Proficient oral and written communication skills.
• Establishing warm, effective relationships with colleagues to collaborate on successful delivery.
• A dependable team worker with demonstrated commitment to client services.
• Ability to respond appropriately during occasional technical emergencies, like outages.

Skills Desired:

• ServiceNow administration or development experience, although this can be acquired by the successful candidate via on the job and via training.

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