We are seeking an Audio/Video Platform Engineer to design, implement, and continuously improve our enterprise collaboration ecosystem.
This role focuses on engineering, automation, and platform enablement rather than day-to-day operations.
Youll be responsible for building and securing a new A/V platform environmentpotentially a SaaS, hybrid, or on-premise proxy-based solutionand ensuring its seamless integration into a large enterprise ecosystem.
The ideal candidate has strong technical depth in Windows, Azure, and Microsoft 365, with an ability to partner effectively across InfoSec, Networking, and Infrastructure teams.
- 5+ years of experience in enterprise-scale platform engineering, systems administration, or collaboration services.
- Proven experience deploying and supporting Microsoft Teams and associated A/V collaboration infrastructure.
- Deep understanding of Windows OS architecture, performance tuning, and enterprise management.
- Proficiency in PowerShell and Python for automation and system integration.
- Strong working knowledge of Azure Active Directory, Intune, and Conditional Access.
- Experience with networking fundamentals, including firewalls, DNS, proxies, QoS, and certificate management.
- Familiarity with information security frameworks (e.g., ISO 27001, NIST) and how they apply to system and application hardening.
- Experience analyzing and interpreting Microsoft Teams CQD and call analytics data.
- Excellent communication and documentation abilities.
Preferred Qualifications
- Experience designing or migrating SaaS or hybrid A/V collaboration environments.
- Relevant certifications:
- Microsoft Certified: Teams Voice Engineer Expert
- Microsoft Certified: Azure Administrator Associate
- CompTIA Security+ or equivalent
Roles & Responsibilities
Platform Engineering & Implementation
- Architect, deploy, and maintain enterprise-scale audio/video collaboration platforms (SaaS, hybrid, or on-premises).
- Integrate platform services with Azure Active Directory, Conditional Access, Intune, and on-prem identity components.
- Collaborate with internal stakeholders to align platform architecture with enterprise security, compliance, and performance standards.
Automation & Continuous Improvement
- Develop automation scripts and tools using PowerShell and Python to streamline management, configuration, and monitoring.
- Build self-healing and automated alerting systems using telemetry from Windows logs, Teams CQD, and platform analytics.
- Identify and lead continuous improvement efforts to enhance reliability, scalability, and user experience.
Enterprise Collaboration & Integration
- Partner with Networking and Firewall teams to ensure proper routing, bandwidth optimization, and secure communication paths for media traffic.
- Work with InfoSec teams to ensure systems adhere to corporate cybersecurity policies, endpoint hardening baselines, and least privilege access controls.
- Serve as the subject matter expert for Microsoft 365, with emphasis on Teams, CQD, and audio/video troubleshooting.
Advanced Troubleshooting & Root Cause Analysi s
- Deeply analyze CQD, Teams logs, and Windows event data to diagnose and resolve complex AV and connectivity issues.
- Perform end-to-end system analysis across endpoints, network paths, and authentication layers.
- Act as Tier 3/Engineering escalation point for advanced troubleshooting scenarios.
Security & Compliance Expertise
A critical part of this role is ensuring all collaboration systems meet enterprise-grade security and compliance standards. The ideal candidate will:
- Understand and apply information security principles across system design, including identity, access, encryption, and data protection.
- Work effectively with internal InfoSec teams to design, document, and validate controls related to authentication, conditional access, endpoint security, and vulnerability management.
- Ensure secure integration between on-prem proxy servers, SaaS components, and Azure servicesleveraging secure tunneling, certificate management, and proper authentication mechanisms.
- Participate in risk assessments, threat modeling, and configuration reviews for platform and service changes.
- Collaborate with firewall and network teams to define and validate rules, ports, and flows that support A/V connectivity while maintaining zero-trust posture.
- Apply security best practices within scripting and automationsuch as credential protection, privilege management, and compliance logging.
- Maintain awareness of emerging threats, vulnerabilities, and Microsoft 365 security capabilities that could impact collaboration environments
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