3rd Level Desktop Support Analyst

Hybrid in Mechanicsburg, PA, US • Posted 12 hours ago • Updated 12 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
8 Months
Hybrid
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • AirWatch
  • Computer Hardware
  • Directory Services
  • Microsoft SCCM
  • Network
  • Software Support
  • Remote Support
  • VDI
  • Virtual Desktop
  • Operating Systems
  • Information Technology
  • OSD
  • Open Systems
  • System Integration
  • Technical Support
  • Reporting
  • Testing
  • Training
  • Migration
  • Management
  • Evaluation
  • Problem Solving
  • 3rd level Support Analyst
  • SCCM
  • Desktop Support
  • Support Analyst

Summary

  • Serve as a 3rd level Support Analyst and provide support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
  • Troubleshoot and assist with hardware and software support escalations.
  • Work with IT Support staff and End Users as needed.
  • Provide instruction for processes and problem resolution.
  • Assist and support SCCM deployments, packaging applications, and other SCCM tasks.
  • Maintain Operating System Deployment (OSD) task sequences and relative packages.
  • Support the Airwatch console environment with managing assets and objects.
  • Support the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting.
  • Support the DOC Inmate environment with general troubleshooting, image testing, and customizations.
  • Review and recommend hardware and software purchases and system integration/installation.
  • Work with users to determine needs and specify IT requirements.
  • Assess capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.
  • Participate in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment, including analyzing security services and directory services.
  • Develop and/or contribute in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

Professional Skills :

Skill NameRequired/DesiredTotal Years
At least 3 years of relevant experience.Required3
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10179676
  • Position Id: 9082623
  • Posted 12 hours ago
Contact the job poster
Siva Prasad

Siva Prasad

Recruiter @ Solomons International
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