Senior Service Management Analyst

Job#: 3047015

Job Description:
REMOTE Senior IT Asset Management Analyst
Position Overview

The Senior IT Asset Management Analyst is responsible for overseeing IT hardware assets throughout their lifecycle, including forecasting, procurement, inventory management, governance, and disposal. This role works closely with vendors and internal stakeholders to ensure accurate asset tracking, operational efficiency, and adherence to asset management best practices. The position also contributes to process improvement initiatives and provides guidance to team members on asset management activities.
Responsibilities

• Manage IT assets throughout their lifecycle, including forecasting, procurement, deployment, inventory management, and retirement.
• Monitor and maintain accurate asset records and inventories.
• Investigate, analyze, and resolve issues related to asset management, governance, and compliance.
• Partner with vendors to facilitate asset acquisition, replacement, warranties, and disposal activities.
• Forecast and maintain inventory levels to support projects and ongoing operational needs.
• Perform day-to-day operational and tactical asset management activities.
• Identify and recommend process improvements to enhance efficiency and asset governance.
• Resolve moderately complex issues and escalate more complex concerns as appropriate.
• Prepare and deliver presentations, reports, and status updates to stakeholders.
• Assist in the development, enhancement, and documentation of asset management processes, standards, and procedures.
• Provide guidance and support to less experienced team members.
• Collaborate effectively with cross-functional teams to ensure alignment and successful execution of asset management initiatives.

Qualifications

• Authorized to work in the United States.
• Commitment to incorporating security best practices into daily responsibilities.
• 3+ years of experience in IT Asset Management, Technology Asset Management, or a related discipline.
• Experience managing hardware assets and their lifecycle.
• Proficiency with Microsoft Excel and asset tracking tools.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Proven ability to build and maintain effective relationships with vendors and internal stakeholders.
• Strong analytical, problem-solving, organizational, and time management skills.
• High attention to detail and commitment to data accuracy.

Preferred Qualifications

• Experience with IT Asset Management (ITAM) tools and platforms.
• Familiarity with IT Service Management (ITSM) processes and frameworks.
• Experience with inventory forecasting, reporting, and vendor management.
• Understanding of asset governance, compliance, and audit requirements.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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