Microsoft Dynamics 365 Software Engineer (This is only for candidates in Canada)

Microsoft Dynamics 365 Software Engineer

Location: Canada
Experience: 5 7 Year

Remote
Role Type: Contract

Job Description

We are seeking an experienced Microsoft Dynamics 365 Software Engineer with strong hands-on expertise in D365 Customer Service/CRM and Case Management. The ideal candidate will design, develop, customize, integrate, and support scalable Dynamics 365 solutions supporting end-to-end case management processes.

Key Responsibilities

• Design and develop Microsoft Dynamics 365 Customer Service and Case Management solutions.
• Configure case lifecycle, queues, routing, SLAs, escalations, and business processes.
• Customize D365 using plugins, workflows, JavaScript, C#, and .NET technologies.
• Develop solutions using Power Apps, Power Automate, and Microsoft Dataverse.
• Design and maintain custom entities, forms, views, dashboards, and security roles.
• Develop integrations between D365 and external applications using REST APIs.
• Build automated workflows supporting case creation, assignment, tracking, and resolution.
• Configure role-based security, field-level security, auditing, and access controls.
• Troubleshoot application, integration, workflow, and production-related D365 issues.
• Participate in requirements gathering, solution design, development, testing, and deployment.
• Work with business stakeholders to translate requirements into technical solutions.
• Support data migration, system enhancements, releases, and production deployments.
• Follow coding standards, source control, CI/CD, and Azure DevOps practices.
• Prepare technical documentation covering configurations, integrations, and custom development.
• Collaborate with architects, analysts, developers, QA, and business teams.

Required Skills

• 5 7 years of software development experience with strong Microsoft Dynamics 365 expertise.
• Strong experience with Dynamics 365 Customer Service/CRM and Case Management.
• Hands-on knowledge of case lifecycle management, queues, routing, SLAs, and escalations.
• Strong development experience with C#, .NET, JavaScript, plugins, and custom workflows.
• Experience with Power Apps, Power Automate, Power Platform, and Dataverse.
• Experience developing and consuming REST APIs and enterprise integrations.
• Knowledge of D365 security models, governance, auditing, and solution management.
• Experience with Azure services, Azure DevOps, Git, and CI/CD pipelines.
• Strong troubleshooting, analytical, communication, and problem-solving skills.

Preferred Skills

• Experience implementing enterprise or public-sector Case Management solutions.
• Experience with Azure Functions and Logic Apps.
• Knowledge of Power Pages and SharePoint integrations.
• Microsoft Dynamics 365 or Power Platform certifications are advantageous.