Administrator (Support & Operations)
Full Time
On-site
To define
HCL America Inc.
Fitment
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- DSS
- Break/Fix
- OS X
- Mobile Devices
- Android
- IOS Development
- Collaboration
- AV
- Audiovisual
- Technical Support
- Reporting
- Computer Hardware
- Smartphones
- Printers
- Microsoft Office
- Microsoft Windows
- Microsoft Outlook
- Skype
- Business Communications
- Messaging
- Videoconferencing
- Telephony
- Operating Systems
- Communication
- Analytical Skill
- Problem Solving
- Conflict Resolution
- Attention To Detail
- Customer Service
- FOCUS
- Customer Satisfaction
- Research
- Management
- Organizational Skills
Summary
HCL Technologies Limited
Job Summary
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Key Responsibilities
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Skill Requirements
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Other Requirements
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Job Summary
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Key Responsibilities
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Skill Requirements
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Other Requirements
Job Description & Requirements Position: DSS- IT Support Specialist The IT Support Specialist is primarily responsible for providing support to end users at various client sites. Some (vehicular) travel is involved. Tasks will include tracking, troubleshooting, and resolving end-user computer issues, as well as proactive monitoring and support. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills. Key Responsibilities to include but are not limited to: Deliver world-class IT support to onsite and remote end users Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows OS and Mac OS issues. Troubleshoot Mobile Devices (Android OS, iOS, etc.) Perform installations, replacements, upgrades, and other hardware/software related tasks as needed Setup and monitor high-priority executive meetings utilizing collaboration and AV services Provide technical support to Office Services as needed Provide recommendations regarding new technologies to better support all executives, and users Perform regular walkthroughs to provide proactive support to high visible individuals Acts as a resource for IT projects and initiatives in other functional areas as needed Receive and respond to incoming support requests in a timely manner including off hours Follow set procedures for logging, reporting, and statistically monitoring desktop operations Set reasonable expectations that can be counted on Present the facts transparently to promote collaborative solutions Job Requirements: Bachelor s degree or equivalent experience (i.e. 7+ years experience in an IT technical role) 7+ years experience in desktop hardware, operating systems, smartphones, and printers. 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.) 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc. Hands-on troubleshooting experience with the ability to perform under intense scrutiny Working technical knowledge of current protocols, operating systems, and standards Strong written and oral communication skills with a focus on executive level support Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Flexibility to be on call during off hours and weekends Ability to research and test new technologies and solutions Self-Managed / Time Management and organizational skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: hcl001APP
- Position Id: 123811-44314137
- Posted 2 days ago
Company Info
HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending March 2025 totaled $13.8 billion.
We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 26 countries, HCLTech is ranked number one in 15 countries.
These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark.
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