Engineer Field Service Repair I

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

Job Summary

The Field Service Repair Engineer I is responsible for trouble-shooting, repairing and testing Toshiba's adjustable speed drive and motor product line. The Engineer will receive and document customer equipment, prepare reports and documentation, and write repair/modification instructions. The individual contributor will also team with design engineers on problems and begin to learn the internal operation of the equipment and failure analysis.

Responsibilities:

Duties and Responsibilities of the position include but are not limited to:

• Following procedures for Receiving, Inspecting, Estimating and Repairing customers' equipment.
• Troubleshoot, repair, and test one or more of the product lines for which the group is responsible.
• Preparing Estimates as directed by customer's instructions and following up with customers as needed.
• Be aware of, and know how to check for product revisions, modifications and engineering notes.
• Providing customer telephone or e-mail assistance as directed by the Repair Shop Supervisor (may be required to work at customer sites).
• Provide the administrative staff with documentation and information required for customer interface and billing.
• Assist the group in maintaining facilities, equipment and services.
• Assisting the Parts Group with part modification and revision as directed by the Repair Shop Supervisor.
• Work with Design Engineers and the plants on Product problems encountered.
• Work with the Warranty Group to begin to understand the warranty process and analysis.
• Work with Senior Personnel to understand how to perform a Root Cause Failure Analysis of equipment and create a report.

TRAVEL:

0 - 15%

SKILLS AND EXPERIENCE:

• Minimum of 0-4 years of previous experience in troubleshooting and repair industrial power electronics.

Experience with adjustable speed drives or AC induction motors.

EDUCATION AND TRAINING:

• Bachelor degree in Electrical, Electronics, or Mechanical Field.
• Experience with adjustable speed drives or AC induction motors preferred.

Equal Opportunity Employer
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