Major Incident Coordinator - Remote

The Incident/Problem Management Team Lead is responsible for managing a fast-paced, high impact Enterprise level Incident/Problem team and Lifecycle. The Team is the central communications point for all incidents managed in support and IT infrastructure that is servicing a large Enterprise user base. Experience will be required in managing a dedicated 24x7x365 12+ person Incident and Problem team, which is accountable for the end-to-end ITIL incident and problem management process. The Lead will

Hi Greetings fromBizTech Fusion! We areseeking an experiencedSeniorServiceNowDeveloperto design, develop, and maintain enterpriseServiceNowsolutions that support IT Service Management (ITSM), Service Desk operations, and cybersecurity workflows. This role will focus on building scalableServiceNowapplications, automating operational processes, and integrating enterprise platforms such as Splunk and other monitoring or security tools to improve service delivery, incident response, and operationa

We are seeking a hands-on IT Incident Coordinator / Incident Manager to support a federal program. This role is ideal for candidates with ServiceNow, ITIL, and incident lifecycle experience who enjoy working in a fast-paced, mission-critical environment. Key Responsibilities: Coordinate end-to-end incident management and ensure quick resolutionProvide real-time status updates to stakeholders during incidentsWork with internal teams and vendors to restore servicesEnsure compliance with ITSM/ITIL

Introduction About SymphonyAI Enterprise IT SymphonyAI Enterprise IT is revolutionizing IT operations for global enterprises through innovative, AI-first platforms. Our solutions harness generative and agentic AI to deliver rapid value, streamline service management, and empower IT teams to be more proactive, agile, and cost-efficient. As a trusted partner to CIOs and IT leaders, SymphonyAI accelerates transformation-helping organizations become truly AI First and AI Fast. Job Description The Op