Immediate need for a talented Product Manager (Mobile devices). This is a 06+ Months Contract opportunity with long-term potential and is located in Irving, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-30990
Pay Range: $50 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Own and evolve product strategy for mobile device hardware and software support, including handheld scanners, tablets, device applications, and related Store Systems tools
- Translate store, field operations, franchisee, and business needs into a clear product vision, roadmap, and prioritized backlog
- Identify opportunities to simplify store operations and improve efficiency through reliable mobile devices, applications, and integrated digital solutions
- Mobile Device Hardware & Software Support
- Own the product lifecycle for client mobile devices, from hardware requirements, evaluation, and onboarding through deployment, upgrades, support, replacement, and retirement
- Define requirements for handheld scanners, tablets, accessories, charging solutions, connectivity, ergonomics, durability, battery life, and store-ready device experiences
- Ensure client and related client applications are available, usable, and reliable across supported mobile device form factors and operating-system versions
- Partner with engineering and hardware vendors on device-specific capabilities, scanner SDKs, barcode scanning behavior, hardware triggers, peripherals, and compatibility testing
- Drive resolution of device, application, scanning, connectivity, performance, and usability issues that affect stores or field teams
- Device Management, Onboarding & Supportability
- Define and improve device onboarding, provisioning, configuration, application distribution, update, security, and support workflows
- Partner with IT and engineering teams on mobile device management capabilities, including remote application installation, configuration, upgrades, device health, compliance, monitoring, and troubleshooting
- Establish clear operational processes for device enrollment, store assignment, replacement, incident management, and lifecycle tracking
- Use device health data, support trends, and field feedback to identify systemic issues and improve the reliability of the mobile device fleet
- Store Operations & Client Enablement
- Build and enhance mobile capabilities that support store teams in completing daily workflows, including inventory scanning, ordering, receiving, write-offs, shelf and product management, training, and operational execution
- Improve workflow efficiency by reducing manual effort, device switching, paper-based processes, and redundant steps across client, and connected systems
- Partner with store, field, and business stakeholders to deeply understand operational pain points and translate them into scalable mobile solutions
- Workflow & Systems Innovation
- Drive integration across POS, device-management platforms, enterprise systems, and external vendor platforms to create a seamless operational experience
- Optimize user experience for handheld, tablet, mobile, desktop, and store-floor workflows
- Evaluate opportunities to automate, streamline, and improve operational processes through better device connectivity, application availability, and data access
- Stakeholder Management & Execution
- Act as the primary point of contact across Store Systems, operations, product, technology, IT, hardware and software vendors, field teams, and leadership stakeholders
- Facilitate alignment across diverse teams, ensuring clarity on priorities, timelines, dependencies, risks, tradeoffs, and support responsibilities
- Clearly articulate product decisions, roadmap updates, device readiness, support needs, and outcomes to both technical and non-technical audiences
- Product Delivery & Agile Execution
- Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution
- Work closely with engineering, architecture, design, QA, IT, vendors, and business partners to deliver high-quality, scalable hardware-enabled software solutions
- Lead device and application testing, pilot validation, rollout, operational readiness, training, and adoption efforts for new devices, applications, integrations, and enhancements
- Data, Insights & Continuous Improvement
- Define and track KPIs related to device availability, device health, application adoption, scanning performance, support volume, rollout completion, workflow efficiency, and store or field outcomes
- Leverage device telemetry, system performance information, support data, and user feedback to continuously refine mobile workflows and product experiences
- Identify opportunities to automate, streamline, and improve device and operational support processes based on performance insights
Key Requirements and Technology Experience:
- Experience supporting retail, field operations, franchise environments, store systems, mobile devices, hardware rollouts, or workforce-management tools
- Experience working with hardware and software vendors and coordinating device, application, or integration delivery across multiple organizations
- Exposure to mobile device management, application distribution, device health monitoring, scanner SDKs, barcode scanning, reporting tools, dashboards, operational analytics, or support platforms
- Bachelor s degree in a technical, business, or related field (MBA or advanced degree a plus)
Our client is a leading Retail Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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