Information Technology Manager

Remote • Posted 5 hours ago • Updated 5 hours ago

Full Time

Remote

$120000 - $140000/yr

Fitment

Dice Job Match Score™

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Job Details

Skills

MICROSOFT INTUNE
POWERSHELL
ServiceDesk
ENTRA ID

Summary

Private SaaS company in the user-training space with ~100 employees. The fully-remote team is primarily US-based (with occasional international travel), and they ship company-owned laptops, docking stations, and other role-specific hardware to employees all around the US. We run a modern cloud-first stack on Azure, Microsoft 365, and Teams. We're SOC 2 compliant today and are actively marching toward ISO 27001, GDPR readiness, and other frameworks.

The Role
We're looking for a hands-on IT Manager to own the day-to-day employee computing experience while building scalable, automated processes that eliminate manual work. This is a player/coach position: you may manage one IT Technician, still spending a good portion of your week in the hands-on designing and implementing solutions.
Reports to: Sr Cloud Engineer

Key Responsibilities

Own the full employee lifecycle from an IT perspective: rapid, secure onboarding and offboarding, secure application management, and ongoing patch management.
Select, implement, and operationalize our first true MDM/MEM solution (Intune strongly preferred; Jamf or Kandji experience also valued)
Build and maintain heavy automation for device provisioning, configuration, patching, and compliance using tools like Intune, Autopilot, PowerShell, Terraform, or similar
Manage and level-up our Microsoft 365 tenant (Entra ID, Defender for Endpoint, Conditional Access policies, etc.)
Be an active member of the cross-functional Security Working Group (you will not own InfoSec, but you'll partner closely with the Security team on endpoint protection, incident response, and compliance projects)
Manage hardware procurement, shipping logistics, and asset tracking
Administer core tools needed to allow effective employee operations
Create and maintain clear documentation, runbooks, and self-service resources for employees
Continuously improve end-user support processes and SLA performance
Act as the escalation point for your technician and mentor their growth

Required Experience & Skills

5+ years of corporate IT experience in a cloud-first, remote-heavy environment
Deep, hands-on expertise with Microsoft 365 administration and modern device management (Intune + Autopilot strongly preferred)
Proven track record of building automated onboarding/offboarding workflows that scale past 100+ employees
Strong scripting/automation skills (PowerShell is a must; experience with Terraform, Ansible, or similar is a big plus)
Experience shipping and managing company-owned Windows laptops at scale (Mac exposure is welcome but not required)
Comfortable being the "face of IT” for a fully distributed team
Excellent communication skills and a service-minded attitude

Nice-to-Have

Previous experience working at or with a Managed Service Provider (MSP) – you know what "good” looks like
Knowledge of line of business applications such as Salesforce and Hubspot
Experience taking a company from SOC 2 to ISO 27001 or similar frameworks
Familiarity with Azure and AWS at the identity/SSO level
Exposure to zero-touch deployment strategies

What Success Looks Like in the First 6–12 Months

New hires go from offer acceptance to fully productive quickly with near-zero manual IT touch
Offboarding is fully automated and auditable within minutes
MDM is live, enforced, and continuously updated with near-zero end-user friction
Support tickets and repetitive tasks drop dramatically thanks to automation and self-service
The IT Technician is growing into a more independent contributor under your mentorship

If you love building scalable, automated IT environments, hate doing the same task twice, and want to own the entire employee experience in a profitable, high-growth SaaS company, this is your space.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91129433
Position Id: 26-00073
Posted 5 hours ago

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Information Technology Manager

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