We are looking for Senior Full Stack Support Engineer - Remote / Telecommute for our client in Redmond, WA
Job Title: Senior Full Stack Support Engineer - Remote / Telecommute
Job Location: Redmond, WA
Job Type: Contract
Pay Range: $50.00hr - $55.00hr
Job Overview:
The organization is looking for a customer-obsessed Support Engineer to support partners by delivering exceptional technical service including white-glove support. The ideal candidate is responsive, detail-oriented, and committed to providing timely communication, proactive issue resolution, and a high-quality support experience. This role requires close collaboration with Product and Engineering teams to ensure partner issues are prioritized, tracked, and resolved efficiently. The successful candidate must also be highly technical and possess strong programming skills to effectively troubleshoot complex issues, analyze system behavior, and collaborate with engineering teams on technical solutions.
Responsibilities:
- Troubleshoot application, database, and integration issues, performing root cause analysis and implementing fixes.
- Develop and maintain application enhancements using full-stack technologies.
- Route and coordinate partner issues with the appropriate engineering teams.
- Partner with Product Management and Engineering teams to investigate issues, communicate progress, and drive timely resolution.
- Document solutions and contribute to knowledge sharing.
Required Qualifications:
- Bachelor s degree in Computer Science or equivalent experience.
- Experience supporting enterprise applications.
- Familiarity with Microsoft Dynamics 365.
- Strong SQL and database troubleshooting skills.
- Experience with full-stack development using technologies such as C#, .NET, JavaScript/TypeScript, and React.
- Skilled in Prompt AI engineering, CoPilot and prompt engineering techniques to accelerate troubleshooting, analysis, and engineering productivity.
- Strong analytical, troubleshooting, communication, and customer service skills.
Preferred Qualifications:
- Experience with Azure, Azure DevOps, and CI/CD.
- Familiarity with Power Platform, REST APIs, and modern application architectures.
- Experience working in Agile development environments.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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