Salesforce Solution Architect (Sales & Service Cloud + Service Cloud Voice)

Title: Salesforce Solution Architect (Sales & Service Cloud + Service Cloud Voice) 

Location: 752Plano, Texas 75024. 100% onsite. Must be local for in person interviews.

Position: Contract

JD:

Skills: Salesforce~ Digital: Salesforce Service Cloud

Experience Required: 10 & Above

Top 3 Required Skills:

Must Have Technical/Functional Skills

• Mandatory architect certifications

• Mandatory knowledge of Sales and Service cloud along with Service cloud voice(SCV)

• Preferred implementation expertise in Sales and Service cloud

• AWS working knowledge will be required

• Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.

• Salesforce.com integration experience, including between different business systems as well as working with integration tools.

• Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.

• Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.

• Strong practical deployment knowledge of VisualForce, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.

• Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.

• Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.

• Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle.

• Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business

Roles & Responsibilities

• Solution Design: Designing scalable and maintainable Salesforce solutions involving Service cloud and SCV that align with business objectives.

• Integration Management: Leading integration efforts with other systems and platforms.

• Data Architecture: Overseeing data modeling, migration, quality, governance, and backup strategies.

• Best Practices: Developing and enforcing best practices for Salesforce development and governance.

• Stakeholder Collaboration: Collaborating with business analysts, stakeholders, and development teams to ensure alignment and successful project delivery.

• Mentorship and Leadership: Providing technical leadership, mentoring junior architects and developers, and contributing to internal knowledge sharing.

• Technical Documentation: Creating and maintaining technical documentation, diagrams, and playbooks.

• Troubleshooting: Guiding developers in troubleshooting and resolving production issues.

• Project Delivery: Contributing to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks.

• Education Requirements: Bachelors in Computer Science or other related field