Role: Data Center Field Operations Technician- Fiber Splicing experience.
Location: Albany, OH (Onsite)
Type: Contracting W2
Experience Required - 5-15 years
About the Role
We are hiring a Datacenter Field Operations Technician with fiber splicing experience to support a global hyperscaler at a major data center campus in New Albany, Ohio.
This is a hands-on technical role focused on troubleshooting and repairing network connectivity issues, installing and testing copper and fiber optic cables, performing preventive and corrective maintenance, and supporting data center infrastructure deployments.
You will work as part of a 24×7 onsite team, collaborating with engineering, facilities, provisioning, and supply-chain teams to support data center operations and AI infrastructure.
Location and Work Schedule
- Work Location: New Albany, Ohio (Onsite; remote work is not available)
- Shift Schedule: Rotating day, evening, and night shifts
- Shift Timings:
- Day: 7:00 AM – 3:00 PM ET
- Swing: 3:00 PM – 11:00 PM ET
- Graveyard: 11:00 PM – 7:00 AM ET
- Work Pattern: 5 days on / 2 days off, 40 hours per week
- On-Call: Rotating on-call support may be required for emergencies outside scheduled working hours.
- Shift Differential: Additional shift compensation applies to evening and night shifts according to company policy.
Required Qualifications and Technical Skills
1. Fiber Optics and Structured Cabling
- Strong hands-on experience installing copper and fiber optic cables, including Cat6A, OM4, OS2, and MPO/MTP.
- Experience with fiber splicing, termination, OTDR testing, fiber cleaning, and connector inspection using a microscope.
- Ability to troubleshoot physical-layer network connectivity issues, including fiber breaks, low light levels, and faulty connectors.
2. Data Center Rack Installation and Hardware
- Experience installing data center racks, managing cables, and following labeling standards.
- Experience installing network switches and routers, inserting line cards, and installing optical transceivers.
- Knowledge of electrostatic discharge (ESD) safety procedures when handling network hardware and optical components.
3. Testing and Troubleshooting Tools
Hands-on experience using:
- OTDR
- Optical power meters
- Visual Fault Locators (VFL)
- Loopback adapters
- Cable certifiers
4. Ticketing and Workflow Management
- Ability to use ticketing and workflow management systems to track work, document activities, and close tickets.
5. Liquid Cooling Systems
- Familiarity with Air-Assisted Liquid Cooling (AALC) rack systems, hose connections, and valve operations is preferred.
Experience Requirements
- 2–5 years of experience in data center cabling, network hardware installation, or telecommunications.
- Hands-on experience installing and testing fiber optics in enterprise or hyperscale environments.
- Experience supporting large-scale rack deployment projects involving 50 or more racks.
- Familiarity with data center environments, including hot and cold aisles, raised floors, and overhead cable trays.
- Experience with liquid-cooled rack systems (AALC) is preferred.
- Experience with barcode scanning and asset management workflows is preferred.
Preferred Qualifications
- BICSI certification (Installer or Technician) or equivalent.
- OSHA 10 or OSHA 30 certification.
- Experience working in hyperscale data centers, including multi-tenant or campus-scale environments.
- Familiarity with Data Center Infrastructure Management (DCIM) and ticketing tools used for asset, fault, and maintenance tracking.
- Experience in telecommunications carrier operations or large enterprise network repair.
Key Responsibilities
1. Rack Installation and Deployment
- Receive, unpack, install, stack, cable, and power up data center racks.
- Install network cabling for compute racks, including front-end connections to fabric switches and back-end connections to spine or aggregation switches.
- Route and organize cables using appropriate goalpost routing and cable-dressing practices.
- Perform rack decommissioning, relocation, and redeployment activities.
- Inspect pre-integrated racks and verify final connectivity.
- Use ticketing platforms to manage workflows and close assigned tickets.
- Support network cabling activities for Air-Assisted Liquid Cooling racks.
2. Circuit Testing and Quality Assurance
- Perform loopback testing on network circuits after installation.
- Test fiber continuity using OTDRs, optical power meters, and VFLs.
- Perform Passive Optical Network (PON) testing and validation.
- Clean fiber optic connectors using appropriate cleaning tools and procedures.
- Identify, document, and report circuit failures for resolution.
- Support the deployment and validation of mid-box testing solutions.
- Review as-built documentation and verify equipment placement.
3. Troubleshooting, Break-Fix, and Repair
- Diagnose and repair network circuit failures involving copper and fiber connections.
- Replace faulty network hardware, including switches, line cards, optical transceivers, and cables, according to established procedures.
- Replace pluggable optical components while following ESD safety requirements.
- Troubleshoot physical-layer issues, including low optical signal levels, connector problems, and cable damage.
- Coordinate return and replacement processes for defective hardware (RMA).
- Perform hot-swap procedures on production equipment according to established procedures and service-level agreements (SLAs):
- P0: Critical issues requiring immediate response.
- P1–P3: High- to medium-priority issues handled within the applicable SLA.
- P4–P7: Standard-priority issues handled during business hours.
4. Data Center Operations and Maintenance
- Perform scheduled Inside Plant Preventive Maintenance (ISPM).
- Conduct fiber cleaning activities in data halls.
- Perform cable dressing and redressing activities.
- Support power quality assurance activities, including tap box operations, during new builds.
- Oversee and escort third-party vendors as required.
- Maintain tools, equipment, and workspaces according to Environmental, Health, and Safety (EHS) standards.
5. Safety and Compliance
- Follow Meta's Data Center Environmental, Health, and Safety (EHS) requirements.
- Follow Lockout/Tagout (LOTO) procedures when working with energized equipment.
- Use required Personal Protective Equipment (PPE), including ESD wrist straps, safety glasses, and hard hats in construction areas.
- Follow personnel lift safety procedures, including daily inspections and harness requirements.
- Report safety concerns and near-miss incidents immediately.
- Maintain ESD compliance when handling optical components and network hardware.
6. Teamwork and Coordination
- Coordinate with Provisioning Technicians on rack installations, turn-up activities, and fault resolution.
- Work with Facility Operations, Regional and Site Project Managers, and supply-chain teams.
- Document maintenance activities, fault diagnoses, and resolutions in the appropriate tracking systems.
Physical Requirements
- Ability to repeatedly lift 50 lbs or more.
- Comfortable working at heights using personnel lifts and ladders.
- Ability to work in confined spaces, hot aisles, and active electrical environments while following safety procedures.
- Ability to work in warm data hall environments, typically 75–85°F.
- Ability to stand and walk for 10–12 hours during shifts.
- Good fine motor skills for fiber connector cleaning and optical component handling.
- Ability to wear required PPE for extended periods.
Required Soft Skills
- Strong attention to detail, particularly in cable routing, labeling, and connector cleanliness.
- Ability to work effectively in a team-based, shift-oriented environment.
- Self-motivated and capable of managing assigned work independently through a ticket queue.
- Strong commitment to workplace safety.
- Clear communication skills for shift handoffs and work updates.
