Agile Coach / Release Train Engineer

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

Job Description - Agile Coach/RTE

Milestone is seeking an experienced RTE coming from an enterprise environment to support a large enterprise program. Requires a Certified SAFe RTE, with excellent executive level communication skills. Consultant will need hands-on experience running trains and performed Program Incremental (PI) Planning and provide ad hoc project management work.

Must Haves
SAFe RTE Certification
Facilitated and completed Program Incremental (PI) Planning
and budgeting.
Run trains (3-5 years).
Experience working with various Product Owners (PO)
Execute, facilitate all the ceremonies, and keep everyone on the train.
Excellent written and verbal executive level communication skills

Soft Skills
Servant leader mindset - to share best practices
Work with a very broad set of stakeholders
Standing up varying teams, to work with differing experiences
Bring together a team of teams for a couple of qtrs., then they are repurposed for another set of teams
Strong communicator
Active Listener
Team Player
Confident

Tools
Jira; (Jira Align)
MS Teams
Miro
Quip
Smartsheet

Role is 100% remote supporting PST

Job Summary

The Release Train Engineer (RTE) is a servant leader and coach for the Agile Release Train (ART). The RTE facilitates ART events and processes, assists teams in delivering value, and ensures alignment with Lean-Agile principles. The RTE plays a critical role in driving collaboration, removing impediments, and continuously improving processes to enable high-quality, on-time delivery of features.

Key Responsibilities

1. Facilitation and Coordination
Facilitate Program Increment (PI) Planning, ART syncs, retrospectives, and system demos.
Coordinate cross-team dependencies to ensure alignment and smooth delivery.
Act as a communication bridge between stakeholders, Product Management, and Agile Teams.
2. Agile Leadership
Foster a culture of continuous improvement by identifying bottlenecks and opportunities for optimization.
Support Scaled Agile transformation by mentoring teams and individuals.
Drive adherence to SAFe (Scaled Agile Framework) practices and principles.
3. Program Execution
Track and report ART progress, risks, and issues, typically using tools like Jira or ADO.
Escalate and resolve impediments, working with stakeholders to remove obstacles.
Ensure deliverables align with business goals and timelines.
4. Stakeholder Collaboration
Partner with Product Management, Product Owners, and System Architects to maintain a cohesive roadmap.
Collaborate with Scrum Masters, Team Leads, and other RTEs to ensure coordination across ARTs.
Communicate status, risks, and dependencies to senior leadership and stakeholders.
5. Metrics and Reporting
Monitor ART performance using metrics like velocity, predictability, and delivery lead time.
Ensure teams are effectively estimating, planning, and meeting PI objectives.

Qualifications

Education and Experience:
Bachelor's degree in Computer Science, Engineering, Business, or related field.
7+ years of experience in Agile, Scrum, or SAFe roles (e.g., Scrum Master, Agile Coach, or Program Manager).
Certified SAFe Release Train Engineer (RTE) preferred.

Skills and Competencies:
Deep understanding of SAFe, Agile frameworks.
Proven ability to lead large-scale, cross-functional, geographically distributed, Agile teams.
Strong facilitation, conflict resolution, and negotiation skills.
Excellent communication and stakeholder management abilities.
Experience with Agile tools (JIRA, ADO).

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.