Sr Manager - IT Appl Dev

Description

Our Team:

Our team supports the SOC (Stations Operations Center) by delivering tools and technology to improve the operations and customer experience by minimizing delays and cancellations. Building critical top tier applications means we are at the forefront of the operation - exciting to have a front row seat and know you are directly impacting the operation and therefore our customers. Ongoing investment and focus in this space means there is a constant stream of products and projects to challenge you and the team.

Job overview and responsibilities:

The purpose of the Senior Manager IT, Application Development position is to lead a development team in the continued design and development of SOC operations tools. This position will collaborate extensively with our business partners to design, develop, and integrate user interfaces and services that meet the business needs. This position will have a strong focus on Agile development, thinking out of the box, and robust technology delivery with the ability to influence innovation within the SOC Space.

Establish and maintain strong business relationships with both senior and operating level business leader

Understand and provide recommendations for improvement of Business Processes by leveraging existing IT capabilities, identifying improvements to existing IT capabilities and define new strategic IT capabilitie

Stay abreast of business of business strategy, goals, objectives and operational performance

Be a Thought Partner, i.e. engaged with Business Owners/Business Process Development

Act as the point of contact and facilitate the work request demand and prioritization proce

Educate business partners on roles, responsibilities, processes and deliverables required to ensure effective delivery of new technology solution

Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solution

Engage and ensure effective delivery of business deliverables and tasks with business partners for delivery of technology solutions (development of business requirements, scope management, training business change management and deployment)

Interacts directly with the client and support team members across the IT organization

Delivery/Support:

Accountable for gaining and maintaining alignment of delivery success criteria with business partner

Accountable for effective project management and delivery of work requests and projects within committed budget, schedule and quality for individual projects while also meeting overall department performance goal

Accountable for identifying needs, securing commitments and monitoring progress of deliverables from internal and external service provider team

Provide cost estimates and business case update

Accountable for ensuring technology solutions comply with architectural standard

Responsible for communication of progress to senior IT and Business leadership

Responsible for organizing and maintaining performance of any application issues in accordance with agreed SLA

Decision making responsibility within the discipline and escalates any issues which cannot be resolved to the Managing Director

Tasked with understanding all of the operating policies and procedures of the enterprise

IT Process Mgmt. and Administrative:

Accountable for administrative management of 15-20 IT professionals, either as direct reports or sourced - HR administration, Salary administration, Time Reporting, etc.

Define, prioritize, allocate resources, track and provide status reporting of work assignments, projects, program

Budget and cost management for the projects/program

Ensure IT application development process disciplines (solution delivery, project management, work requests, QA, etc.) and standards are established, effectively managed and performed

Provide information and periodic updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Systems, or Engineering

5 to 10 years of IT and business/industry work experience

At least 12 months of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholder

Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/proce

Preferred Qualifications:

+5 years of application development experience (object-oriented programming experience, ASP.NET, .Net, REST, MVC, SQL, JavaScript...etc.). Experience managing CI/CD pipeline

Strong knowledge and experience migrating applications from on-prem to cloud

Robust understanding for application security and vulnerability essentials, PII, identity and access management (IAM), OWASP top 10.

At least 4-6 years of technical leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholder

Requires advanced technical and business knowledge for a secure software development life cycle (SDLC) framework, quality assurance, project and product management and other related disciplines/processe

In-depth applied knowledge of agile software development methodologies (e.g. Scrum, Kanban, XP, etc.)

Proven expertise in design and implementation of highly complex IT solution

Awareness of industry best practices, research to drive innovative solution

Vendor Management - The ability to manage external vendor relationships professionally, to United's best interest

A passion for details and quality in delivery

Strong planning and organizational skills with proven track-record of ownership and delivery

Ability to work independently and self-motivate

Excellent problem solving, critical thinking, interpersonal, collaboration, written and verbal communication skills to clearly present ideas to a variety of technical and non-technical audience

Must be legally authorized to work in the United States for any employer without sponsorship

Responsible and Reliable, punctual attendance is an essential function of the position

MS in Computer Science, Mathematics, Information Systems, or another related field

Airline/MRO Experience is a plu

Experience managing offshore/nearshore resources/teams