NOC Operator

Location: Dallas, TX - 75202 (100% Onsite - Local candidates Only)
Duration: 12 month contract (however, this is not the end of the assignment, and we should anticipate continuous extensions)

NOTE:
• 100% on site
• Training time will be done on our AM shift Monday thru Friday 12am-8am for about 2-3 months ( based on Learning ), once training is complete then the person will move to their permanent slot.

Job Description:
The NOC Operator is responsible for the detection, triage, diagnosis, coordination, and restoration support of critical IT and OT services across client communications and technology environment. This role provides 24x7 monitoring and operational support for enterprise infrastructure, telecommunications systems, transport networks, cloud-connected services, and operational technology communications environments.

This position supports a 24x7 operational environment and may require shift work, overtime, on-call participation, and support during emergency restoration activities.

Education and Experience:
• High School Diploma, GED, or equivalent is required.
• 3+ years of experience in a Network Operations Center (NOC), telecommunications operations, infrastructure support, monitoring operations, or related technical support role is required.
• Associate's or Bachelor's degree in Information Technology, Telecommunications, Engineering, Computer Science, or a related discipline is encouraged to apply.
• Experience supporting enterprise networks, transport systems, telecommunications infrastructure, cloud-connected environments, or operational technology communications systems is preferred.
• Experience with monitoring, observability, event management, or IT service management platforms is preferred.
• Relevant certifications such as CompTIA Network+, ITIL Foundation, Cisco CCNA, or equivalent technical certifications are encouraged.