Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 month(s)
No Travel Required
Skills
Machine Learning
.Net
Power Platform
Python
Javascript
SAP
React
Dynamics 365
CRM
Data Migration
SSIS
ITIL
ITSm
Omnichannel
Payment Gateways
Solution Architect
Copilot
Microsoft CE
FastTrack
Reporting Services
Azure AI
Chatbots
Virtual Assistants
Dynamics Contact Center
ERP Integration
Natural Language IVR
Human Centered Design
Microsoft ADO
Job Details
Requirements:
- 10 or more years of experience in Microsoft Customer Engagement (CE) application implementation.
- Proficiency as a Microsoft certified FastTrack Solution Architect for Business Applications.
- Experience developing CRM applications using .NET, JavaScript, Python, React, SSIS, and Reporting Services.
- Experience leveraging Azure AI services and Machine Learning for D365 CE applications.
- Experience with Dynamics Contact Center solution deployment.
- Experience in Data Migration to Microsoft CRM from non-COTS systems.
- Excellent verbal and written communication skills.
Responsibilities:
- Architect and build a roadmap for Microsoft CE application delivery.
- Manage and mentor a team of CRM and full-stack developers.
- Ensure successful delivery of CRM, portal, and web applications for projects.
- Architect and develop Microsoft CE customizations and configurations.
- Support integrations with ERP systems, payment gateways, and phone systems.
- Act as a subject matter expert for Microsoft CE and represent the organization to stakeholders.
- Lead data migration efforts to Microsoft CRM.
- Fully document all technical and functional designs, test plans, and best practices.
- Advise leadership on current trends in Microsoft CE applications and functionalities.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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