Help Desk Analyst (Tier 1)

Position Description:

Client: Public Sector Client

Job Title: Help Desk Analyst (Tier 1)

Location: Harrisburg, PA

Duration: 12 Months

Interview Mode: In-Person

Work Mode: 100% Onsite

Help Desk Analyst - 1+ years of field experience. 2-year associate’s degree or equivalent technical study.

This is a Tier 1 position requiring working on phones all day. This position is 100% on the phones, password resets, and application support. No Tier 2 work will be performed. This is an operational-type job, and reliability and communication are key components to making the department successful.

Required Skills:

·       1+ years'' previous IT Service Desk and/or Call Center experience required.

·       Experience with call tracking and ticketing software.

·       Attentive to details and able to be resourceful (using supplied documentation).

·       Ability to support users with limited knowledge of computers, software, hardware, and systems

·       Above average communication skills and telephone manner.

·       Basic User & Security Group Active Directory administration.

·       Strong knowledge of Microsoft-based operating systems with emphasis on Windows 7 and Office 365

·       Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation).

Excellent organizational skills.