OTSI Governance & Triage Support
Arnex Solutions LLC
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Job Details
Skills
- OTSI GOVERNANCE
- TRIAGE SUPPORT
- JIRA QA
- GRC
- RISK MANAGEMENT
Summary
- Intake and triage inbound OTSI requests, determining urgency and ownership
- Support Risk Acceptance Waiver (RAW) processing — answer submitter questions, verify completeness, track to resolution
- Escalate to SMEs with clear handoff notes; monitor queues for SLA adherence
- Facilitate QA review of Jira tickets for completeness and correct classification
- Track findings, follow up with ticket owners, and flag recurring issues to senior team
- Maintain the OTSI controls inventory (status, ownership, review cadence)
- Draft and update risk statements and process documentation with SME input
- Track remediation items and support evidence coordination (support role, not lead)
- Conduct first-pass review of procedures/controls documentation for completeness and formatting
- Flag gaps and inconsistencies; maintain version control across Confluence, SharePoint, and PolicyTech
- Track and report on triage metrics (volume, aging, SLA adherence)
- Assist with status updates for OTSI workstreams tracked outside Jira (spreadsheets, dashboards)
- Capture meeting notes and action items from triage/QA working sessions
- Other duties as assigned
- Strong organizational skills; able to manage multiple tasks and shifting priorities
- Clear written and verbal communication with technical and senior stakeholders
- Detail-oriented; follows established processes and escalates ambiguities appropriately
- Familiarity with IT governance/risk/compliance concepts (controls, risk statements, remediation tracking); direct experience preferred
- Comfortable in an Agile/Scrum environment (sprint ceremonies, team workflows)
- Quick learner, able to work effectively under senior team direction
- Tools: Microsoft Office Suite, Confluence, SharePoint, Jira or comparable tool
- Bachelor's degree (IT, Business, Communications, or related) or equivalent experience
- 1–3 years in IT, operations, governance, or project management
- Financial services or other regulated industry exposure
- GRC workflow experience (controls documentation, remediation tracking)
- Dice Id: 91124621
- Position Id: 360-38988-1784899459
- Posted 1 day ago
Company Info
About Arnex Solutions LLC
At Arnex Solutions LLC, we go beyond traditional consulting. We blend expertise with innovation to offer end-to-end solutions that bridge the gap between business challenges and technological advancements.
Our Services:
Strategic IT Advisory: Our experienced consultants collaborate with you to craft customized IT strategies that drive growth and efficiency. We transform technology into a competitive advantage.
Talent Resourcing: Access top IT talent with ease. Our staffing solutions connect you with skilled professionals who align with your unique business requirements.
Cloud Excellence: Leverage the power of the cloud with our tailored services. From strategy to execution, we help you harness cloud capabilities for innovation and scalability.
Why Choose Arnex Solutions LLC:
Holistic Approach: We're your all-in-one partner for both strategic consulting and talent acquisition. Our holistic solutions ensure your business stays ahead in a dynamic landscape.
Client-Centric Philosophy: Your success is at the heart of everything we do. Our collaborative approach ensures we understand your unique needs and deliver impactful solutions.
Innovation Infused: We embrace emerging technologies to drive innovation. Partnering with Arnex Solutions LLC means accessing solutions that position you for sustained success.
Enduring Partnerships: Our commitment extends beyond a single project. When you choose Arnex Solutions LLC, you choose a partner dedicated to your long-term growth.
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