job summary:
Fully onsite in McLean, VA
location: McLean, Virginia
job type: Contract
salary: $30 - 40 per hour
work hours: 9am to 5pm
education: No Degree Required
responsibilities:
1. ServiceNow Change Management Coordination
- Create, update, and track ServiceNow change requests (Normal, Routine, Break/Fix)
- Ensure completeness of required fields, documentation, and approvals prior to CAB
- Coordinate with Change Managers to move tickets through lifecycle stages (Review ? Approval ? Implementation)
- Attach required artifacts (implementation plans, communications, approvals, etc.)
- Monitor and follow up on open change tickets to ensure readiness and timeliness
- Support scheduling and coordination for production deployment activities
2. Jira Production Readiness & Brownfield Readiness Management
- Create and maintain Jira Production Readiness and Brownfield Release Readiness stories
- Track completion of required readiness tasks (NFRs/OPRs, peer reviews, readiness artifacts)
- Validate that all required sub-tasks/evidence are completed prior to production deployment
- Maintain hygiene and consistency across readiness artifacts for teams
3. Documentation & Evidence Management (ORAD / NFR / OPR)
- Coordinate collection and attachment of required production readiness evidence
- Ensure compliance with Operational Readiness Assessment (ORAD) requirements
- Track completion of required checklists and validation steps prior to change approval
- Work with teams to close evidence gaps and ensure audit readiness
4. Cross-Team Coordination & Tracking
- Act as the central point of contact for readiness status across multiple teams
- Coordinate communications with:
- Scrum Coaches
- Product Owners
- Change Management
- Infrastructure / L3 teams
- Support readiness reviews, deployment coordination calls, and status reporting
qualifications:
Basic Qualifications
2-5 years of experience as a Business Analyst, Delivery Analyst, or similar role
Experience working in Agile/SAFe environments
Strong organizational and follow-up skills
Ability to manage multiple parallel work items and deadlines
Strong attention to detail and process discipline
Preferred Qualifications
Hands-on experience with:
Jira
ServiceNow
Experience supporting production deployments or release management
Familiarity with:
Change Management processes (CAB, approvals, risk evaluation)
Operational Readiness / NFR / compliance frameworks
Experience coordinating across technical and non-technical stakeholders
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
![]()
Never miss an opportunity! Create an alert based on the job you applied for.
