About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Job Title: IT Systems Support Specialist
Location: Rancho Cordova, CA
Contract: 6+ Months
Onsite Role
Job Summary:
The client is seeking an individual to perform a wide range of advanced system support duties in a support desk/applications/desktop/field environment. Candidate would provide effective support for enterprise, client/server, desktop computer systems, network systems and business applications along with providing information technology support. Current projects include assisting with imaging, set up, and deployment for PC/Laptop, training customers on telework procedures and deploying VPN solutions, assisting with building closures and moves, as well as supporting an Active Directory migration for the department.
Candidate should have the ability to:
- Operate, maintain, and perform repairs on information technology equipment and software.
- Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
- Operate, maintain, and perform repairs personal computers, laptops and peripherals
- Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves throughout the Department.
- Provide 2nd level help desk support
- Lift equipment that weighs up to 50 pounds
Candidate should have the knowledge of:
- Microsoft Windows 11 Operating System and software updates
- Microsoft 365 products
- Imaging software and automated imaging processes using MECM/SCCM
- PC/Laptop deployments
- Teleworking and VPN solutions
- Principles and practices of customer service
- Principles and practices of troubleshooting computer system hardware and software problem
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply
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