Network Administrator

Position Summary The Help Desk Technician provides firstline technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District s mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams. Key Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 support for desktops, laptops, mo

Position Summary The Network and Systems Administrator is responsible for the design, implementation, maintenance, and support of the organization s server infrastructure, network systems, and core IT services. This role focuses heavily on Windows Server administration, system performance, security, and reliability. The administrator ensures that all systems operate efficiently, securely, and in alignment with organizational needs and industry best practices. Key Responsibilities Windows Server

Duties & Responsibilities: a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements. b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts

The training cycle runs 3-4 weeks, so start date would most often fall 2 to 3 weeks from the date of acceptance. This team teleworks on every Friday. This position is 100% onsite and at The Riverfront Office Center (ROC) (the main DMV building along the Susquehanna River, just south of I-83), specifically located at- 1101 South Front St., Harrisburg, PA 17104 Since the team moved to that location there is no longer a need to bring a $20 check as PennDOT doesn't charge for badges there. This is