Operations Lead

• Posted 8 days ago • Updated 30 minutes ago
Full Time
USD $124,500.00 - 185,000.00 per year
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Job Details

Skills

  • Counterintelligence
  • Scheduling
  • Standard Operating Procedure
  • Training
  • COTS
  • Application Support
  • Mainframe
  • OpenText
  • EMC Captiva
  • Oracle
  • Database
  • MySQL
  • Scripting
  • Documentation
  • Incident Management
  • Collaboration
  • Writing
  • SOP
  • Real-time
  • Reporting
  • Microsoft Windows
  • Linux
  • Servers
  • Tier 1
  • Tier 2
  • Help Desk
  • Technical Support
  • Network
  • Break/Fix
  • IT Operations
  • Security+
  • Management
  • Evaluation
  • Microsoft Windows Server
  • Demonstrations
  • Product Demonstration
  • PL/SQL
  • Microsoft Office
  • ServiceNow
  • Issue Tracking
  • Security Clearance

Summary

Support the Defense Counterintelligence and Security Agency (DCSA) background investigation systems and services to DCSA's customer agencies. These systems and services are then utilized for granting security clearances, suitability, or fitness determinations as required. Provide on-going support for the administration of core system applications while performing operational tasks such as monitoring system resources and performing routine maintenance tasks in support of 24/7 365-day life cycle applications. This includes on-call support. Work location is hybrid with periodic customer site work activities. Must be willing to work nights, have a Security+ certification, and an active Top Secret clearance.

Responsibilities

Oversee the staff that work on the operations and maintenance of the OPIS, eQIP, applications within the production environments. Manage scheduling of the staff supporting the 24/7 365-day operations. Provide support to the Background Investigation System in both the Test and Production environments. Support and validate the developer's deployments in both the Test and Production environments. Assist other Admins working on ServiceNOW tickets assigned to our group. Work with other Admins to closely monitor multiple systems and applications to ensure files process completely and correctly. Assist in the documentation of standard operating procedures. Assist other groups in remediating issues.

Position Requirements:
  • Develop and manage staff schedules supporting the 24/7 365-day operations
  • Experience with Windows Servers/workstation and Linux Servers
  • Experience training subordinates on custom and COTS application support
  • Experience with using a mainframe 3270 session for information lookup and verification
  • Experience with OpenText Captiva InputAccel Image capturing software
  • Experience with AlfrescoCMS
  • Experience with Oracle database scripts, MySQL scripting
  • Documentation of Standard Operations Procedures (SOP) and installation instructions
  • Lead incident response efforts, coordination with team members and other IT teams to minimize application downtime resolving issues promptly
  • Lead the admin team updating/writing of Reports, SOP, After Action Reports and real-time reporting of the OPIS operational status
  • Manage User Requests for file corrections, Backend File Ingestion and Processing on Windows and Linux servers
  • Provide tier 1 and tier 2 help desk support for end user support
    Monitor data transfers within the DCSA network and external agencies where applicable
    Daily Activities:
  • Monitor multiple systems for files being received and processed successfully
  • Monitor ticketing system (ServiceNow) for requests to be worked on
  • Share information and status of on-going work that crosses over shifts
  • Lead admin team performing maintenance of break/fix and patches to existing systems
  • Lead admin team supporting minor enhancements requiring modifications to existing systems

Qualifications

  • Bachelor's (or equivalent) with 12+ years of experience of IT operations Lead experience
  • MUST have a current Security+ certification
  • ship required (no exceptions)
  • Demonstrated ability to support multiple projects simultaneously
  • Demonstrated ability to complete tasking with minimal management oversight
  • Five years of demonstrated experience involving identification, evaluation and resolution of application-level production issues observed or elevated to the group for resolution
  • Five years of demonstrated support of Microsoft Windows Server/Desktop environments
  • Five years of demo
  • Five years of demonstrated professional experience supporting Oracle SQL in a production environment
  • Five years of experience with Microsoft Office products with demonstrated intermediate level expertise
  • Willingness and flexibility to perform shift work to include third-shift responsibilities
  • Minimum of one year of experience with ServiceNow ticketing system
  • Clearance Level: Active Top Secret clearance

Posted Salary Range

USD $124,500.00 - USD $185,000.00 /Yr.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10443217
  • Position Id: 8068
  • Posted 8 days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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