Technical Support Analyst

Job Id: 800976

Technical Support Analyst

Location: On-site- 731 Harrison Ave. Salem, VA  24153.
Client: VA VDOT

Duration: 03+ Months

Job Description:

• *candidates local to the Roanoke/Salem, VA area required
  *candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
  *the contract to be extended annually beyond June 30, 2026, likely for 6-12+ months
  *MUST possess a valid driver''s license and have a clear driving history - will drive state vehicle
• Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
• Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite (online) and MS Teams.
• Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
• Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude.
• Position is responsible for agency-specific end user support throughout Salem District VDOT.
• Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.