Network Engineer - Customer-Focused Infrastructure

RESPONSIBILITIES:
Kforce is partnering with a leading national organization to identify a Network Engineer to support a large-scale, multi-site network environment spanning approximately 600 locations across the United States. This role combines technical network engineering with high-touch customer support and is best suited for individuals who are both technically solid and highly people-oriented. This is a hybrid role (3 days onsite/2 remote) based in the Denver Tech Center.

Overview:
The Network Engineer will be responsible for supporting day-to-day network operations, troubleshooting outages, maintaining connectivity across distributed locations, and providing clear, calm communication to non-technical stakeholders during incidents. This role requires strong technical fundamentals paired with excellent customer service skills and emotional intelligence.

A key aspect of success in this role is the ability to take ownership of issues, remain calm under pressure, and communicate effectively with General Managers and site leadership across multiple business locations.

Key Responsibilities:
* Provide operational support for enterprise network infrastructure across ~600 locations
* Troubleshoot and resolve routing, switching, wireless, SD-WAN, and firewall-related issues
* Support network outages and restore connectivity for remote sites
* Coordinate with field technicians for cabling, installations, and on-site support
* Configure, ship, and deploy network hardware to remote locations
* Support new site builds and network setup for new facility openings
* Partner with Project Managers and site stakeholders on network design and deployment
* Communicate technical issues clearly to non-technical business users
* De-escalate and manage communications during outage or incident scenarios
* Participate in a 7-week rotating on-call schedule

REQUIREMENTS:
* 2-3 years of networking experience (CCNA level knowledge required; active CCNA preferred)
* Strong understanding of routing and switching fundamentals
* Experience with SD-WAN, wireless networking, and firewalls
* Ability to troubleshoot network connectivity issues across distributed environments
* Strong communication skills with both technical and non-technical stakeholders
* Demonstrated ability to take ownership of issues and work through problems independently
* Comfortable working in a customer-facing, support-oriented environment

Preferred Qualifications:
* Experience with Palo Alto firewalls
* Exposure to Aruba SD-WAN and/or Fortinet environments
* Telephony/VoIP exposure (secondary requirement)
* Automation or scripting experience (nice to have)
* Background in MSP, enterprise IT support, or multi-site network environments

Ideal Candidate Profile:
* Strong customer service mindset with high emotional intelligence
* Humble, accountable, and eager to learn
* Comfortable working in fast-paced operational support environments
* Able to communicate clearly during high-pressure outage situations
* Comes from backgrounds such as education, finance, government, retail, or MSP environments
* Avoids overly siloed or highly specialized telecom backgrounds

Work Environment:
* Hybrid schedule (3 days onsite/2 remote)
* Denver Tech Center location
* Flexible start/end times
* 7-week on-call rotation

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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