Pending Field IT Operations & Customer Support Opportunities within DHS/TSA

Dulles, VA, US • Posted 2 hours ago • Updated 2 hours ago
Full Time
On-site
Company Branding Image
Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Job Details

Skills

  • IT Operations
  • Security Clearance
  • Security Management
  • Field Operations
  • Tier 1
  • Customer Support
  • Service Delivery
  • IMAC
  • Network
  • Asset Management
  • Telecommunications
  • Audiovisual
  • AV
  • VTC
  • Radio
  • LMR
  • Project Management
  • Quality Assurance
  • Leadership
  • Service Desk
  • ITIL
  • CompTIA
  • A+
  • IT Service Management
  • ServiceNow
  • Cloud Computing
  • Amazon Web Services
  • Information Technology
  • Systems Engineering
  • FOCUS

Summary

Job ID: 2613780-OTHLOC-648

Location: Dulles, VA, US

Date Posted: 2026-06-17

Category: Administration

Subcategory:

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: Public_Trust

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions/Skillset List:
  • SPOC / Service Desk Agents (Tier 1 customer support)
  • Site Support Technicians / Field IT Specialists (on-site, desk-side support)
  • Regional Service Delivery Managers (RSDM)
  • IMAC / Field Project Technicians
  • DRSN Network Engineers (Freedom Center / Site W)
  • WebEOC Application Developers
  • Asset Management Specialists (Sunflower / Property Custodian)
  • HQ Telecom & AV/VTC Support Technicians
  • Land Mobile Radio (LMR) Technicians
  • Program/Project Management & QA Leadership


Qualifications

Requirements will vary based on position:
  • All positions will require a minimum ship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
  • Educations requirements will vary by position:
    • Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience
    • Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience


Desired Qualifications:
  • ITIL Foundation Certification
  • CompTIA A+ Certification
  • Experience with ITSM Ticketing tools (e.g. ServiceNow)
  • Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect)



Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10111346
  • Position Id: 2613780-OTHLOC-100000654856648
  • Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion.​​​ For more information, visit saic.com. For ongoing news, please visit our newsroom.

About_Company_One
Create job alert
Set job alertNever miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Springfield, Virginia

Today

Full-time

Washington, District of Columbia

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Adelphi, Maryland

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Adelphi, Maryland

Today

Full-time

USD 40,001.00 - 80,000.00 per year

Search all similar jobs