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Pending Field IT Operations & Customer Support Opportunities within DHS/TSA

Dulles, VA, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Operations
Security Clearance
Security Management
Field Operations
Tier 1
Customer Support
Service Delivery
IMAC
Network
Asset Management
Telecommunications
Audiovisual
AV
VTC
Radio
LMR
Project Management
Quality Assurance
Leadership
Service Desk
ITIL
CompTIA
A+
IT Service Management
ServiceNow
Cloud Computing
Amazon Web Services
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2613780-OTHLOC-648

Location: Dulles, VA, US

Date Posted: 2026-06-17

Category: Administration

Subcategory:

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: Public_Trust

Clearance Level Must Be Able to Obtain: Top Secret

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking incumbent and external talent to support the Department of Homeland Security (DHS) Transportation Security Administration (TSA) Field Operations & Customer Support (FOCUS) program. FOCUS will deliver nationwide IT end-user and field support services to approximately 85,000 TSA users at more than 500 locations, supporting TSA's Office of Information Technology (OIT).

Positions are contingent upon contract award. Award is anticipated no later than early July with Transition beginning shortly after.

Positions/Skillset List:

SPOC / Service Desk Agents (Tier 1 customer support)
Site Support Technicians / Field IT Specialists (on-site, desk-side support)
Regional Service Delivery Managers (RSDM)
IMAC / Field Project Technicians
DRSN Network Engineers (Freedom Center / Site W)
WebEOC Application Developers
Asset Management Specialists (Sunflower / Property Custodian)
HQ Telecom & AV/VTC Support Technicians
Land Mobile Radio (LMR) Technicians
Program/Project Management & QA Leadership

Qualifications

Requirements will vary based on position:

All positions will require a minimum ship and ability to obtain and maintain a minimum of a DHS Public Trust. Some positions require a Secret and Top Secret.
Educations requirements will vary by position:
- Service Desk/Site Technician/Field IT have a minimum requirement of High School Degree, Associates preferred with 2-5 years of related experience
- Engineers/Managers require a minimum Bachelor's degree in related field plus 5-10 years of related experience

Desired Qualifications:

ITIL Foundation Certification
CompTIA A+ Certification
Experience with ITSM Ticketing tools (e.g. ServiceNow)
Experience with Cloud-Based Contact Center Platforms (e.g. AWS Connect)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2613780-OTHLOC-100000654856648
Posted 2 hours ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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Pending Field IT Operations & Customer Support Opportunities within DHS/TSA

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Dice Job Match Score™

Job Details

Skills

Summary

Company Info

About SAIC

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