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ServiceNow Workflow Manager

• Posted 30+ days ago • Updated 8 hours ago

Full Time

USD $120,000.00 - 140,000.00 per year

GovCIO

Fitment

Dice Job Match Score™

👾 Reticulating splines...

Job Details

Skills

Recruiting
Adobe AIR
IT Management
Technical Direction
Application Development
Data Governance
People Management
Mentorship
Coaching
Resource Allocation
Distribution
Operational Excellence
SLA
Problem Solving
Vendor Relationships
Documentation
Knowledge Base
Strategic Planning
Roadmaps
IT Strategy
Return On Investment
Process Improvement
Security Clearance
Security+
Customer Engagement
Cisco Certifications
IT Service Management
Data Integrity
Customer Relationship Management (CRM)
Incident Management
Google App Engine
Management
Continuous Integration
Mapping
Data Quality
Configuration Management Database
Regulatory Compliance
Configuration Management
Analytics
Dashboard
Data Visualization
Reporting
Data Analysis
Business Intelligence
Data Warehouse
JavaScript
Scripting
Workflow
SOAP
Web Services
HTML
Cascading Style Sheets
UI
Customization
Database
Data Modeling
Software Development Methodology
ServiceNow
ITIL
DoD
JWICS
Augmented Reality

Summary

GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position.

Responsibilities

We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia.

Key Responsibilities

Technical Leadership
- Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules
- Lead complex ServiceNow projects including upgrades, integrations, and custom application development
- Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility
- Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks
- Review and approve technical designs, workflows, and customizations
- Stay current with ServiceNow platform updates, new features, and emerging capabilities.
People Management
- Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts
- Conduct performance reviews, set goals, and create individual development plans
- Foster a collaborative, innovative team culture focused on continuous learning
- Provide coaching and technical guidance to team members at various skill levels
- Manage resource allocation and workload distribution across the team
Operational Excellence
- Ensure SLA compliance and maintain high service quality standards
- Lead incident response and problem resolution for platform issues
- Manage vendor relationships and coordinate with ServiceNow support when needed
- Develop and maintain team documentation, procedures, and knowledge base
Strategic Planning
- Lead the ServiceNow roadmap planning and technology strategy
- Develop and maintain analytics frameworks to measure team performance and platform effectiveness
- Create executive-level dashboards and reports to demonstrate business value and ROI
- Identify opportunities for process improvement and automation using data-driven insights
Support business stakeholders in defining requirements and solution approaches

Qualifications

High School with 9+ years (or commensurate experience)

Required Skills and Experience

Clearance: TS/SCI

DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND)
Experience with ServiceNow
- Knowledge of core ServiceNow modules
- IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog
- Configuration Management Database (CMDB)- CI relationships, data Integrity
- Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence
- Customer Service Management (CSM)
- Security Incident Response (SIR)
- ServiceNow App Engine and Platform capabilities
CMDB Management: Expertise in:
- CMDB design, implementation, and ongoing governance
- Configuration Item (CI) identification, classification, and relationship mapping
- CMDB data quality management and health scoring
- Integration with discovery tools and automated population strategies
- CMDB analytics and reporting for IT asset visibility
- Compliance with ITIL configuration management processes
Analytics & Reporting: Proficiency in:
- ServiceNow Performance Analytics implementation and configuration
- Dashboard creation and data visualization guidelines
- Benchmark development and metrics strategy aligned with business objectives
- Advanced reporting using Report Builder and scheduled reporting
- Data analysis and trend identification for operational insights
- Integration with external BI tools and data warehouses
Development Skills: Proficiency in:
- JavaScript, Glide APIs, and ServiceNow scripting
- ServiceNow Flow Designer and Workflow
- REST/SOAP web services and integrations
- HTML, CSS, and UI customization
- Database concepts and ServiceNow data modeling
- A deep understanding of Secure Development Life Cycle (SDLC)

Preferred Skills and Experience

Certifications
- ServiceNow Certified System Administrator (CSA)
- ITIL Foundations
Experience with DOD Networks (NIPR, SIPR, JWICS)

#NSS

#AR

Posted Salary Range

USD $120,000.00 - USD $140,000.00 /Yr.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10443217
Position Id: 7827
Posted 30+ days ago

Company Info

About GovCIO

GovCIO is a rapidly growing provider of advanced technology solutions and digital services for the federal government. Combining our extensive federal experience with the latest innovations in IT and disruptive approaches, our experts develop comprehensive solutions to meet the most pressing demands of today’s government agencies. From the U.S. military to Health and Human Services, we have an impressive track record of helping our customers optimize how they operate.

We’re transforming government IT, empowering our federal customers to meet the challenges of today while building the government of tomorrow.

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ServiceNow Workflow Manager

GovCIO

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