Web Commerce Application Support
Springfield, IL, US • Posted 6 days ago • Updated 6 days ago

TechClub Inc.
Dice Job Match Score™
👾 Reticulating splines...
Job Details
Skills
- WebSphere
- WCS
- Support
Summary
Role: Web Commerce Application Support
Location: Springfield, IL
Job Description:
Must have: Web Commerce Application Support experience
Role Description: Job Summary
We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform.
This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.
Required Qualifications
Technical Skills
3-5 years of experience in application support or technical support roles
2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms
Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills
Basic knowledge of LinuxUnix systems and command line operations
Knowledge of web technologies (HTTPHTTPS, load balancers, web servers)
Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions
Application Support Experience
Proven experience troubleshooting e-commerce application issues including but not limited to
Order processing and payment gateway failures
Shopping cart and session management problems
Product catalog and inventory synchronization issues
Cache invalidation and performance optimization
Experience with scheduled job monitoring and batch process management
Knowledge of feed file processing and data integration workflows
Understanding of multi-tier application architectures and component interactions
Operational Skills
Experience with incident response and issue resolution
Knowledge of ITIL processes including incident, problem, and change management
Ability to work in 24x7 shift-based support environment
Experience with escalation procedures and vendor support coordination
Key Responsibilities
Incident Response Troubleshooting
Respond to production incidents and alerts within defined SLA timeframes
Perform initial analysis for application performance and functionality issues
Troubleshoot order processing failures, payment gateway issues, and checkout problems
Investigate and resolve cache-related issues affecting product data and pricing
Analyze application logs to identify patterns and resolve recurring issues
Coordinate incident response activities and communicate status to stakeholders
Monitoring Performance Management
Monitor WCS application health using monitoring tools (AppDynamics, Dynatrace, Nagios, etc.)
Track key performance metrics including response times, throughput, and error rates
Respond to capacity and performance alerts during peak traffic periods
Monitor scheduled jobs and batch processes for completion and performance
Perform proactive health checks and system validation procedures
Application Operations
Execute service restart and recovery procedures for WCS components
Perform cache invalidation and product data refresh operations
Monitor and troubleshoot feed file processing and data integration workflows
Manage WCS scheduler and batch job
- Dice Id: 90979514
- Position Id: 8894237
- Posted 6 days ago
Company Info
TechClub Inc. renders avant-garde IT solutions to corporations. We provide exhaustive managed IT services that make us the perfect technology partners for our customers. TechClub Inc. is committed to designing critical information and maintaining a professional standard. We use cutting-edge digital approaches and maintain an open mindset to constantly innovate. Our objective is to guarantee customer satisfaction with our services. We are committed to providing post-implementation support and delivering expert IT solutions to over 50+ customers worldwide to improve and optimize operations.
TechClub Inc. was founded in 2014 and is based in Lincolnshire. We are a Google partner company, offering cost-effective, innovative, and sustainable web solutions with the slogan: “Imagination, Meets Implementation”. Our focused working strategy has made a considerable impact in the industry.
Mission
Our uncompromised, technology-agnostic guidance and implementation services are always delivered by senior IT leaders; we never razzle-dazzle and we never leave you with a solution we wouldn’t gladly support for the long run. Our commitment to customer results is unpaired in the industry – delivering unique attention and value to every client, every minute.
Vision
Our vision is to be a top player in the global market by accentuating constant innovation and delivering cost-efficient and typical IT solutions to our clients through technology leadership, creativity, and a devoted workforce.
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