Beneficiary Support Specialist/Customer Service Representative (CSR)

Technical Skills:

Role Description: 

The Beneficiary Support Specialist/Customer Service Representative (CSR) provides information and solutions in response to inquiries pertaining to products, services, and/or customer complaints. Duties may include, but are not limited to, accessing databases to retrieve and/or record information such as customer complaints or orders; responding to customer complaints or inquiries; taking orders for products or merchandise; calculating charges; processing billing or payments; processing customer claims; handling returns, refunds, and exchanges; keeping records of customer interactions; and updating customer account information. This position receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.

Requirements:

High school diploma or one year of work experience