Desktop Support

JOB TITLE: Desktop Support
JOB LOCATION: Indianapolis, IN
WAGE RANGE*: 38.00-40.00
JOB NUMBER: SAIJP00038788

REQUIRED EXPERIENCE:
Bachelor's degree in information systems or relevant field and 3+ years practical experience in the field
Ability to obtain public trust clearance
Ability to self-manage work tasks using M365 based tools
Demonstrated and proven ability to independently resolve issues, improve day-to-day operations with self-driven initiatives, and operate with a growth mindset
Hands-on experience administering or operating network access controls in the form of IP:Port or URL based filters
Practical experience managing enterprise desktops within a Microsoft Intune managed environment
Hands-on experience troubleshooting and administering Windows operating systems in an enterprise environment - ideally including peripheral device management, asset management, and VOIP operations
Understanding and practical exposure with regulatory controls, baselines, and security policies within an Azure Entra and Intune based environment with enterprise desktops and endpoints (CIS benchmarks, STIG, etc)
Located near Indianapolis, IN and willingness to be on-site in support of the mission

JOB DESCRIPTION
We are actively seeking a candidate who is well-versed in troubleshooting and resolving issues within Microsoft Intune-managed environments, while also operating effectively across desktop support, endpoint management, security compliance, and network-related challenges. You will be expected to move fluidly across technical domains. This means owning problems end-to-end rather than handing them off-while balancing user experience, security requirements, and operational efficiency. This role is in support of a secure and enterprise scale environment with federally regulated compliance requirements.

Troubleshoot and resolve Intune-related issues, including device configuration, policy application, compliance failures, and software deployment
Provide hands-on desktop support in an enterprise environment, including OS, hardware, and user-facing issues
Diagnose and address network connectivity issues (e.g., access restrictions, firewall rules, DNS, VPN, IP/Port/URL filtering)
Navigate and resolve security and compliance-related challenges, including endpoint hardening, policy enforcement, and audit readiness
Operate effectively across multiple functions-including endpoint management, support, security, and asset management-without reliance on rigid team boundaries

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Benefits offered are in accordance with applicable federal, state, and local laws and subject to change at TCM's discretion.

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