Manager - Agile Delivery - Costco Travel

Position Summary
As a member of the Technology Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team's strategic vision and plan and ensuring that your team's actions align with the larger goals of the company and the IT Division.

As a Manager within Costco Travel Technology, this role will lead a high-impact team of 12 - 20 Scrum Masters. The Manager's mission is to develop these practitioners into high-level organizational change agents capable of driving delivery and agile best practices to ensure Costco Travel consistently produces predictable, high-quality products. This is a unique opportunity to act as an advocate for product management and agile delivery, moving beyond team mechanics to influence how our entire division delivers value. Success in this role will be defined by your ability to develop and sustain senior-level business and Technology relationships, create and deliver against meaningful OKRs, and maintain proactive accountability throughout the transformation journey. This role will be challenged to lead and influence a diverse group of professionals, fostering an environment where employee engagement and modern technology delivery standards are the baseline for organizational success.

As the primary conduit between your employees and upper leadership, your role in communicating and modeling the values and guiding principles of our company culture is of vital importance. All members of Technology Management should strive to consciously and consistently foster a culture of engagement, trust, and "open door" communication.

Job Duties/Essential Functions
INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.
MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.
ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.
MANAGING PERFORMANCE: Coaches and mentors' employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.
COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy, and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the
situation. Consistently demonstrates business knowledge during interactions with senior management.
SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.
INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.
COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.
AGILE LEADERSHIP: Facilitates the identification and optimization of portfolios to build business/technology relationships and improve technical solution delivery. Teaches and coaches others on agile and product management practices. Engages with a change agent mindset that results in optimism not resistance across the organization.
METRICS & OUTCOMES: Develops meaningful data-driven delivery insights. Provides senior leadership with transparency into the health of organizational delivery and transformation.
STRATEGIC ALIGNMENT: Ensures that product and agile operating model practices and standards are being implemented given the larger strategic vision of the company and the Technology Division.
This is a full-time management/leadership position (45+ hours per week).
Regular and reliable workplace attendance at your assigned location

Ability to operate vehicles, equipment or machinery
Computer, phone, printer, copier, fax

Non-Essential Functions
Assists in other areas of the department as necessary.
Assists in other areas of the company as necessary.

Ability to operate vehicles, equipment or machinery
Same as Essential Functions

Experience, Skills, Education & Licenses/Certifications
Required:
INFLUENTIAL LEADERSHIP & COACHING: Proven track record of formally managing teams or informally influencing others towards common goals. Must provide concrete examples of mentoring / coaching others (e.g., IT Manager, Agile Coach, Scrum Master) to improve performance, adopt new mindsets, build new relationships, and navigate complex blockers.
STRATEGIC INITIATIVE IMPLEMENTATION: Demonstrated ability to take a high-level organizational goal-such as cross-organizational technical initiative, product management methodology implementation, or a new agile practice-and successfully plan and implement it within a technical organization or department.
ADVANCED AGILE & PRODUCT ADVOCACY: Deep subject matter expertise in Agile and Product Management principles, with the communication skills necessary to advocate for and defend modern technology delivery practices to IT and Business stakeholders at all levels. Agile and/or Product Management certifications preferred.
HIPAA TRAINING AND SUPERVISORS ORIENTATION (within 30 days of hire); Leadership Development 101 (within one
year); Costco Pay Policies (within 90 days of promotion).

Recommended:
Proficient in Google Workspace applications, including Sheets, Docs, Slides, and Gmail.
Successful internal candidates will have spent one year or more on their current team.
Successful internal individual contributor candidates will have been marked as "YES" to "ready/qualified to manage team(s) in Costco IT" on the Manager Readiness Survey by a member of their leadership within the last 12 months.

Other Conditions
Management will review the Job Analysis for this position prior to a job offer.

Required Documents
Cover Letter
Resume
Last two performance reviews
Attendance records for current year (Do not include absences covered by paid sick/personal time,
FMLA or other protected absences.)

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