Job DescriptionBring Your Amazing Self to Work Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview The Senior Director, AI Strategy & Enablement defines Macy's enterprise AI direction by centralizing prioritization and guiding the company toward the highest-value, insight-driven opportunities. This role drives alignment across business and technology leaders, advancing the right proof-of-concepts through clear evaluation criteria, strong governance, and disciplined enterprise decisioning. It elevates colleague capability by enabling enterprise AI tools, building workforce literacy, and shaping the standards that ensure responsible and confident adoption. The result is a coordinated, future-ready AI ecosystem that sharpens decision-making, strengthens operations, and enhances the customer experience.
What You Will Do - Lead, mentor, coach managers and individual contributors report to this position and actively raise the talent bar across the Enterprise Data & Analytics Team.
- Inspire and influence senior leaders to embrace AI-driven transformation across the enterprise.
- Develop and communicate Macy's AI strategy and roadmap aligned with business priorities to the AI council and across the organization.
- Build and lead a high-performing AI Center of Excellence with robust enterprise governance and best practices.
- Oversee the design, build, train, deploy and maintain of enterprise-wide generative AI solutions, including LLM integration, real-time inference, and scalable ML pipelines.
- Oversee the AI initiative portfolio to ensure delivery of scalable, impactful solutions.
- Partner with business and IT leaders to identify and prioritize high-value AI opportunities.
- Drive organizational readiness through enablement programs, training, and change management.
- Establish KPIs to measure AI impact on business outcomes, efficiency, and customer experience.
- Champion responsible AI practices and lead governance through the AI Council and Task Force.
- Manages team budgets and participates in financial reviews.
Skills You Will Need - Strategic Vision & Execution: Craft and drive enterprise AI strategy aligned with business goals.
- Technical Acumen: Expert in machine learning frameworks (TensorFlow, PyTorch, scikit-learn), generative AI, LLM integration, ML Engineering and ML Ops practices; advanced experience with cloud platforms (Google Cloud Platform), containerization, CI/CD.
- Innovation & Change Management: Lead transformation initiatives with agility and a future-focused mindset.
- Collaboration & Influence: Partner across functions and influences senior stakeholders to drive adoption.
Who You Are - 12+ years of progressive experience within scaled Business Insights & Analytics organizations, including 5+ years leading and developing high-performing teams.
- Retail industry experience strongly preferred.
- Demonstrates a strong track record of influencing executive stakeholders and driving enterprise-scale AI solutions.
- Possesses deep expertise in AI/ML technologies and governance frameworks.
- Exhibits strong business acumen and the ability to translate data into strategic insights.
- A lifelong learner who fosters innovation and continuous improvement.
- Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel.
- Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
- Performance-based incentives
- Employee Assistance Program with mental health counseling and legal/financial advice
- Access the full menu of benefits offerings here.
About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today! This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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