Information Technology Help Desk Technician I

Job Summary

The Information Technology Help Desk Technician I provides internal technical support to Chloeta employees, with a primary focus on resolving Help Desk tickets. This role supports users with computer hardware, software, network connectivity, and assists with end user training. The technician may also assist the IT team with other technology projects and initiatives as needed.

Supervisory Responsibilities: No

Job Classification: Part-Time

Duty Station: Oklahoma City, OK

Travel: No

Safety Sensitive: No

Duties/Responsibilities

• Resolve Help Desk tickets in a timely manner with a focus on end user satisfaction.
• Diagnose and troubleshoot hardware, software, connectivity, and peripheral issues.
• Document issues, troubleshooting steps, and resolutions clearly and accurately.
• Configure, maintain, and track company IT equipment, including computers, tablets, mobile phones, and other devices.
• Install, configure, and support approved applications on company owned devices.
• Assist the IT team with technology projects, equipment deployments, and other initiatives as needed.
• Lift, carry, move, and position IT equipment weighing up to 50 pounds, including computers, monitors, printers, peripherals, and other technology equipment, as needed for installation, deployment, and support.
• This job description is not intended to be a comprehensive listing of all duties or responsibilities. Duties may change or new responsibilities may be assigned with or without notice.

Required Skills/Abilities

• Strong hands on knowledge of PC hardware, including building, upgrading, repairing, and troubleshooting desktop computers.
• Working knowledge of Windows Operating Systems and supporting Microsoft 365 web and desktop applications.
• Ability to troubleshoot hardware, software, peripherals, and basic network connectivity issues using available tools and documentation.
• Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
• Commitment to providing excellent customer service and a positive end user experience.
• Strong verbal and written communication skills, including the ability to explain technical issues to non technical users.
• Ability to work collaboratively with the IT team and escalate issues when appropriate.
• Strong curiosity and willingness to learn new technologies, systems, and troubleshooting methods.

Education and Experience
Required: Minimum of one year of hands-on experience with computers and technology, including building PCs, upgrading hardware, homelabbing, troubleshooting equipment, or working with electronics.
Preferred: Previous experience in a Help Desk, technical support, customer service, or similar support environment.
Preferred: Coursework, certification, or a degree in Computer Science, Computer Information Systems, Information Technology, or a related field.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Frequent use of standard office and IT equipment, including computers, phones, and peripherals.
• Ability to push, pull, lift, and carry up to 50 pounds.

Pre-employment Requirements

Due to the nature of Chloeta's services, this position is contingent upon completing with a satisfactory outcome some or all of the following pre-employment background screenings: government security clearance, federal and state criminal background checks, drug test (urinalysis), Motor Vehicle Record (MVR) review, educational history, employment history, and/or credit check. In accordance with the Fair Credit Reporting Act (FCRA), pre-employment background screenings will require the employees' written authorization and will occur after acceptance of an offer of employment and prior to commencing work. Additionally, employees are required to complete the federal I-9/E-Verify process.

Drug and Alcohol Testing Policy

Employees may be subject to undergoing additional drug screens and/or alcohol testing at any time during the period of employment, including without prior notice.

EEO Statement

Chloeta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

About Chloeta

Chloeta is a Native American owned enterprise providing a diverse range of engineering, scientific, and technical solutions to support military, energy, homeland security, emergency preparedness, and critical infrastructure requirements.