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IT Support Technician

Danville, KY, US • Posted 3 days ago • Updated 3 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Laptop
Technical Support
Printers
Customer Relationship Management (CRM)
Computer Hardware
Microsoft Operating Systems
Microsoft Windows 7
Microsoft Windows
AutoCAD
Mechanical Engineering
English
Fluency
Writing
CompTIA
Problem Analysis
Training
Mentorship
Customer Service
Conflict Resolution
Problem Solving
Communication
Evaluation

Summary

III. POSITION SUMMARY

Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
Provide technical support to the user devices (Laptops, PCs, printers).
Provide technical support to the shop floor devices (PCs, handhelds, label printers, printers).
Provide support to critical meetings.
Responsible for the good deployment of the IT standards on hardware, software and processes.

IV. RESPONSIBILITIES

Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
Diagnoses customer issues and assigns appropriate support, if outside scope of support
Resolves issues and/or ensures resolution of issues
Promotes customer relations in tune with company plans and policies
Installs and maintains hardware and software
Works with next level of support for the resolution of issues
Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements.

V. REQUIREMENTS

Education

Associates or Bachelor's Degree preferred in a business/technical discipline, related vocational training, or related certification program or equivalent experience of 5-7 years related professional experience

Experience

1-3 years related professional experience
Experience working on Windows 7, Windows 10 based devices
Experience working with Office tools
Knowledge on handhelds
Experience supporting Engineering software (AutoCAD, Mechanical Desktop, etc.)

Language Skills

English (fluency in reading, writing and speaking)

Certifications

CompTIA A+ (Preferred)

Additional Skills

Excellent interpersonal relationship
Understanding in the support to Executive
Ability to monitor workload and prioritize call tickets
Installing and maintaining customer equipment and/or software
Troubleshooting customer problems at customer's desk
Diagnosing, resolving and/or escalating problems
Interfacing with other groups to resolve problems and close issues
Assisting in data gathering and problem analyses
Performing the most advanced level of troubleshooting
Training/mentoring other associates and/or customers

VII. CORE COMPETENCIES

Excellent customer service skills
Excellent troubleshooting and problem solving skills
Excellent disposition to work with standards and follow processes
Ability to effectively relate technical information to non-technical users
Effective team player
Excellent oral and written communication skills
Work with problems of moderate scope and complexity where analysis of the data requires an evaluation of identifiable factors in situations that may present some new material
Exercises judgment within broadly defined practices and procedures. Most answers are available, but confers with manager in the event they are not available.

#LI-DNI

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10116340
Position Id: a5a27fc50384b0ce5890109fd06b57b5
Posted 3 days ago

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