Intone Networks Inc.
Intone Networks Inc.

CXone Lead Developer ::: Remote job

Remote • Posted 8 hours ago • Updated 8 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
12 Months
No Travel Required
Remote
$67 - $70/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • NICE
  • CXOne

Summary

Role: CXone Lead Developer
Location: Remote 
Duration: 12+ Month Contract
 
Key Responsibilities
1. CXone Architecture & Configuration
  • Lead end-to-end technical design and setup across NICE CXone.
  • Configure inbound/outbound call flows, skills, queue management, routing strategies, and omnichannel engagement (voice, chat, email, SMS, and digital).
  • Ensure performance, security, availability, and compliance standards.
2. Design, Development & Delivery Leadership
  • Own technical delivery across Design, Development, and Implementation phases.
  • Translate business requirements into technical architecture.
  • Lead sprint planning, estimation, risk mitigation, and deployment activities.
3. IVR & Telephony Development
  • Build complex IVR applications and self-service customer journeys using CXone Studio.
  • Implement intelligent routing, escalation paths, and PSTN/carrier telephony integrations (SIP/VoIP).
4. CRM & Enterprise Integrations
  • Architect integrations between CXone and Salesforce/CRMs using REST/SOAP APIs, web services, event-driven streams, and middleware.
  • Enable real-time and batch synchronization of customer and case data.
5. AI, Automation & Analytics
  • Integrate Agent Assist, Sentiment Analytics, Conversation Intelligence, Summarization, and QA scoring into agent workflows.
  • Deploy IVAs, voicebots, chatbots, and AI-driven routing.
  • Build operational dashboards, BI KPIs, and WFM/quality reports.
6. Testing, Release & Mentorship
  • Drive SIT, UAT, defect triage, rollback planning, go-live readiness, and hypercare.
  • Provide technical governance, reusable assets, and design/code reviews.
  • Mentor onshore/offshore developers.
Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.
  • 8+ years of experience in Contact Center technologies.
  • 4+ years of hands-on NICE CXone implementation experience.
  • Deep proficiency in NICE CXone Studio, ACD configuration, IVR design, omnichannel routing, and digital engagement channels.
  • Proven experience integrating CXone with Salesforce, enterprise CRMs, and middleware through APIs.
  • Strong understanding of telephony concepts, including SIP, VoIP, and telecom carriers.
  • Experience with Agile delivery methodologies.
Preferred Qualifications
  • NICE CXone Technical Certification(s).
  • Domain expertise in Medicaid, Healthcare, Public Sector, or large-scale customer care environments.
  • Exposure to Azure cloud services, modern API integration platforms, and enterprise digital transformations.
 
 
Ayush Tripathi

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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10423087
  • Position Id: 10842-6733-1794522299
  • Posted 8 hours ago
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