IT Project Manager with ServiceNow experience

Job Description

Supports IT operations and rollout of key initiatives through planning, execution, and stakeholder coordination.

Key Responsibilities:

Plan, initiate, and manage IT projects, including operations support and key initiative rollouts (e.g., software deployments)

Develop project plans, budgets, schedules, risk mitigation, and resource allocation; monitor progress and ensure on-time, on-budget delivery

Liaise with stakeholders, vendors, end-users, and teams; communicate status, gather requirements, and facilitate meetings (e.g., scrum, retrospectives)

Oversee compliance with standards, SOPs, and best practices; document processes, reports, and testing

Requirements: MUST

7+ years in project management; IT/operations experience preferred

Certifications: PMP, CCNA, CISSP, or equivalent

Skills: Agile/Waterfall/Scrum, SDLC, leadership, communication, risk management

Strong interpersonal skills and managing conflict

Ideal for: Driving operational efficiency and seamless initiative deployment



Requirements: Nice to have

Experience in service now and/or low/code no code deployments

Exposure to incident management, triaging, and reporting

Gravitas to work alongside both internal and external stakeholders