Enterprise Applications Support Analyst

Job Title: Enterprise Applications Support Analyst

Location with zip code:  Nashville, Tennessee 37219

Duration: 6 Months

Interview Type: Web cam Interview

Job Summary:

• Seeking an experienced Applications Support Analyst with strong SQL, SSMS, reporting, troubleshooting, testing, and business analysis experience.
• The ideal candidate will support enterprise applications, develop reports, perform data analysis, resolve user issues, gather requirements, and conduct end-user training.
• Key Skills: SQL, SSMS, Crystal Reports, Application Support, Systems Analysis, Business Analysis, User Training, Testing/UAT, Reporting, Data Extraction, Microsoft Office.

Job Description:

• Providing primary application support for CityWorks which is being used by a select group of general government departments.
• Performing application testing (test plans/cases and execution) and troubleshooting for all CityWorks and related systems and applications.
• Performing business analysis activities for enterprise-wide application such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings.
• Report or form creation/modification in Crystal Reports and SQL queries using CityWorks and Land Management data.
• Performing project analysis activities for enterprise-wide application projects such as: work plan input, deliverable definition and tracking, status reporting, conducting user level meetings, and preparing application requirements/specifications.
• Coordinating and communicating with other team members including process owners, users, departments, ITS technical team, and consultants.
• Data extracts from SQL based on user request and/or public request.
• Experience with City Works configuration and support, Crystal reporting, and SQL queries.
• Experience with SQL Server Management Studio (SSMS).
• Experience writing SQL queries to update or extract data from a SQL database.
• Experience as systems analyst, supporting users with issues resolution, system enhancement, upgrades and conversion.
• Experience coordinating and conducting end-user training including preparing and updating training materials. As part of an implementation training rollout a plus.
• Experience with Microsoft Office Suite.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated. 22nd Century Technologies is an Equal Opportunity Employer and s & all other parties authorized to work in the US are encouraged to apply.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.