At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology SolutionsPursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
The System Analyst Level 1 position performs a variety of complex technical tasks focused on the administration, management, and maintenance of over 2,000 Windows-based servers in an enterprise-level computing virtual and physical environment.
This position works closely with:
- Duke's Engineering Team to implement servers and solutions consistent with Duke's strategic direction
- Duke's Core IT Operations group to ensure that those implementations are operationalized to fit into their support structure
Primary Job Responsibilities Assist in the installation, configuration, administration, and system security of a multi-platform environment which includes multiple Windows Server operating systems including physical and virtual servers
Coordinate with the virtualization and networking teams to troubleshoot problems with virtual servers (VMware ESXi and Nutanix AHV)
Adhere to strong systems administration techniques and procedures
Establish and maintain best practices and procedures for patch management, virus management, vulnerability management, and operating system improvements
Analyze and improve system performance
Troubleshoot system failures and resolve. Identify and document permanent fixes
Communicate issues effectively to team members and management
Provide professional, courteous customer service
Provide incident management, prioritization, and resolution of problems/tasks for users
Participate in documenting policies and procedures
Work with client service representatives and various levels of team members across business units within the company.
Attend status calls when requested and provides detailed technical support.
Essential SkillsWindows Server Administrator with 1-5 years professional experience in Systems Administration, Virtualization, and Storage technologies on various Windows Server operating systems
Experience with server provisioning, patching, troubleshooting, securing servers, and monitoring
Package and patch management using SCCM/BigFix/other tools
Experience with Virtual Machines.
Experience in scripting via PowerShell/command line/other
Experience with configuration, troubleshooting, and management of Windows Firewall settings
Working knowledge of web application security, understanding of vulnerabilities and countermeasures
Preferred QualificationsBachelor's Degree - Computer or other similar technical concentration; relevant experience and / or training in lieu of education: Typically Minimum 3 Years Relevant Exp - Experience with Windows Systems administration.
Role Expectations
SKILLS / KNOWLEDGE - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.
JOB COMPLEXITY - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
SUPERVISION - Normally receives little instruction on day-to-day work, general instructions on new assignments.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, genetic information, gender, gender identity, national origin, race, religion, sexual orientation, or veteran status.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job FunctionsCertain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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