Endpoint Systems Engineer

Job Title: Endpoint Systems Engineer

Duration: 9 mos + extensions

Schedule: 8-5 est, mostly onsite ( 4 days Monday - Thursday Onsite, Fridays as needed)


MUST HAVES:

Expert designing, implementing and supporting Windows 10 & 11 Desktop Images

• Expert providing Level 3 support for POS Software and its underlying components

• Experience with PCI Compliance or working knowledge of PCI DSS requirements

• Expert with Point of Sale Device configurations and troubleshooting

• Experience with LAN and WAN concepts in a Cisco/Meraki and/or SonicWall environment

• Experience with various networking protocols including: TCP, UDP, IP

• Working knowledge of scripting languages (PowerShell, VBScript, Python, Proxmax)

• Working knowledge of Microsoft Deployment Toolkit (MDT), Windows Server Updater Service

(WSUS), and Windows Deployment Services (WDS)

• Strong knowledge of Ivanti Neurons and Ivanti Endpoint Manager (LANDesk suite)

• Expert with Windows Operating Systems

• Working knowledge of Agile Fundamentals

• Working knowledge of ITIL Foundations

• Working knowledge of generative AI and AI fundamentals; with a specific emphasis on automation

• Working knowledge of OPOS

• Experience working in a compliance network environment (PCI, HIPAA, SOX)

• Working knowledge of Group Policy

• Working knowledge with O365, and Active Directory

• Experience supporting a large-scale retail or restaurant enterprises

• Experience with Windows 10 Security Fundamentals

• Verifiable experience with project management skills

• Expert technical documentation skills

• Highly preferred to have working knowledge: MCSA: Windows 10, Microsoft 365 Fundamentals

NICE TO HAVES:

    Python (5 years)
       POS Support Experience
       Landesk/Neurons Experience

PURPOSE OF THE POSITION

The Advanced Support team is responsible for implementing and maintaining restaurant technology specific to Point of Sale, Kitchen Video Systems, Back Office Systems, Drive Thru Timers, and Order Confirmation technology. This role is critical to the success of the Team’s ability to deliver on operational expectations. In this role you will utilize your expertise to build and maintain the complex suite of systems that make up restaurant infrastructure. You will also influence and contribute to strategic planning efforts as we continuously improve the delivery of platform innovation while supporting our rapidly growing brand.

EDUCATION QUALIFICATIONS

Minimum (2) or similar 4 Year / Bachelors Degree Required Minimum: Bachelor''s degree in Computer Science, Information Systems, or related field Certifications: Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100, MD-101), ITILv4, Azure Fundamentals Agile Certification Microsoft MCSA / MCP or equivalent

Required: 5+ years working in Windows 10 Engineering, POS Systems Administration, or Desktop Administration role within the IT industry. Senior Windows technical experience or a minimum of 7+ years of Senior Windows technical experience Required: 3+ years project management: small to medium time sensitive projects Required: 7+ years Desktop engineer experience (POS platforms are a plus) Preferred: 8-10 years verifiable, hands-on experience supporting organizations with multiple (100+) remote sites