Oracle ERP Cloud Financials Customer Support Lead

Oracle ERP Financials Cloud Lead Techno-Functional Analyst (Customer Success / Support)

Location: Remote

Duration: 12+ Months

Overview

Client is seeking a highly experienced Oracle ERP Financials Cloud Lead Techno-Functional Analyst to support enterprise customers utilizing Oracle Fusion Financials Cloud solutions.

This is a customer-facing role requiring exceptional communication skills, strong Oracle ERP Financials Cloud expertise, and a proven background in post-production support, issue resolution, customer success, and business solution delivery.

The ideal candidate will have extensive experience supporting Oracle Financials Cloud environments while acting as a trusted advisor to customers, helping resolve complex business and application issues, mitigating risks, and ensuring the highest levels of customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for Oracle ERP Financials Cloud customers.
• Provide proactive functional and technical support for Oracle Financials Cloud applications.
• Troubleshoot and resolve complex customer issues in production environments.
• Manage customer escalations and drive issues to resolution.
• Partner with Oracle Support, internal teams, and customer stakeholders to address business and application challenges.
• Act as a trusted advisor and advocate for customer needs.
• Identify risks, recommend solutions, and help customers maximize their Oracle Cloud investment.
• Support ongoing business process improvements and application enhancements.
• Create and contribute to tools, documentation, automation, and best practices that improve issue diagnosis and resolution.
• Provide leadership and guidance on Oracle ERP Financials Cloud functionality and solution design.

Required Experience

• 12+ years of overall ERP Financials experience.
• 3+ years of Oracle ERP Cloud Financials implementation and/or support experience.
• Strong experience supporting Oracle Fusion Financials Cloud in production environments.
• Proven ability to troubleshoot functional and application-related issues.
• Experience serving as a customer-facing consultant, support lead, or trusted advisor.
• Strong understanding of Oracle applications from both functional and technical perspectives.
• Excellent communication, presentation, and stakeholder management skills.
• Bachelor''s Degree or equivalent experience.

Preferred Oracle Financials Modules

• General Ledger (GL)
• Accounts Payable (AP)
• Accounts Receivable (AR)
• Fixed Assets (FA)
• Cash Management (CM)
• Expenses
• Financial Reporting

Preferred Experience

• Oracle Customer Success Services (CSS)
• Oracle Consulting
• Oracle Managed Services (AMS)
• Oracle Production Support
• Oracle ERP Cloud Implementations
• Incident Management and Root Cause Analysis
• OTBI
• BI Publisher
• FBDI
• Oracle Integration Cloud (OIC)
• SQL and Reporting Tools

Ideal Candidate

The successful candidate will combine:

• Deep Oracle Fusion Financials functional expertise
• Strong production support and troubleshooting experience
• Customer Success / Managed Services background
• Excellent communication and stakeholder management skills
• Ability to operate as both a business advisor and techno-functional consultant

This role is approximately 60-70% Functional and 30-40% Technical, with a strong emphasis on customer engagement, issue resolution, and post-sales support.