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Aladdin Support Engineer

New York, NY, US • Posted 9 hours ago • Updated 9 hours ago

Full Time

No Travel Required

On-site

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Application Support
Aladdin
Batch Processing
Front Office
Root Cause Analysis
SQL

Summary

Responsibilities

Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
Act as the primary liaison with support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release-related queries.
Write and optimize SQL queries to investigate data issues, support root-cause analysis, and produce ad hoc reports for trading and operations stakeholders.
Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10196450
Position Id: 9075856
Posted 9 hours ago

Contact the job poster

Shubham Singh

Recruiter @ Maven Companies

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