Technical Architect

Overall Purpose: Responsible for the technical design, integration, delivery and support of complex business solutions for emerging technologies.

Role and responsibilities:

1) Technical Lead on solution deployment projects, including hands on configuration of complex components.

2) Translating business requirements into specific systems, applications or process design within comprehensive integrated technical solutions architecture.

3) Implementation of design/development and testing/readiness/deployment activities with team.

4) Align solutions with standards and best practices working with cross functional teams/clients.

5) Perform risk analysis & create mitigation strategies with continuous evaluation and validation or system design and architecture.

6) Develop detailed functional specifications and strategies for hardware/software system design & architecture in collaboration with colleagues.

7) Participate in design, development, implementation of real-time operations management software and integration into other systems.

TOP SKILLS REQUIRED:

Business Support Systems for Telecommunications
Solutions Architecture Modeling
Event Driven Architecture
SPARX Enterprise Architect
TMForum based standards
TOGAF (preferred)
Mobility Architecture (preferred)

Education: Preferred Master of Science degree in Computer Engineering, Computer Science, Applied Science, Electrical Engineering, or Math; or equivalent experience. Experience: Typically requires 8-10 years’ experience. Supervisory: No.

What You’ll Do
• Architect and deliver scalable, cloud-native, and SaaS-based solutions that transform next-generation BSS platforms.
• Lead the integration of advanced AI and machine learning technologies to automate workflows, enable hyper-personalized customer experiences, and support intelligent, data-driven decision-making.
• Drive initiatives to embed AI/ML models for dynamic pricing, customer segmentation, proactive service assurance, anomaly detection, and real-time product recommendations.
• Collaborate with business, product, engineering, and operations stakeholders to identify and prioritize opportunities for AI/ML optimization across customer journeys and business processes.
• Define and execute the modernization roadmap, including legacy migration, domain-driven design, and adoption of industry best practices.
• Champion domain-centric, event-driven architectures with clear separation of concerns and optimized data flows.
• Establish and enforce architecture standards, governance frameworks, and ensure solutions meet enterprise requirements for security, scalability, ethics, and compliance.
• Mentor solution architects and cross-functional teams, serving as a subject matter expert in AI/ML adoption and fostering a culture of innovation.

What You’ll Bring
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field preferred.
• 8+ years of solution architecture experience, with a focus on large-scale BSS in telecommunications or similar industries.
• Proven expertise in architecting cloud-native, microservices, and SaaS solutions (AWS, Azure, Google Cloud Platform).
• Hands-on experience integrating AI/ML models into enterprise systems, with applications such as dynamic pricing, customer segmentation, predictive analytics, anomaly detection, and real-time recommendations.
• Deep understanding of BSS domains and processes (customer management, product catalog, order management, billing, revenue management).
• Practical experience with domain-driven design, event-driven architectures, and API management.
• Strong grasp of omnichannel strategies, digital transformation, and customer journey optimization.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with TM Forum Open APIs, eTOM, SID, or similar industry standards (preferred).
• TOGAF or equivalent enterprise architecture certification is a plus.