Trust & Safety Operations

Remote • Posted 5 hours ago • Updated 5 hours ago
Contract W2
12 Months
Remote
$30 - $40/hr
Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

  • Intellectual Property
  • trust & safety operations
  • content moderation

Summary

Job Description:

Responsibilities:

  • Process IP operations queues in accordance with documented SOPs and policy guidelines
  • Handle escalations by triaging, investigating, and routing complex cases to appropriate stakeholders
  • Perform root cause analysis (RCA) on errors, trends, and process breakdowns; document findings and recommend corrective actions
  • Collaborate with FTE counterparts and cross-functional partners to ensure consistent enforcement outcomes
  • Maintain accurate case documentation and contribute to quality assurance reviews
  • Flag process gaps or SOP ambiguities and support continuous improvement initiatives

Requirements:

  • 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
  • Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
  • Experience with escalation handling, root cause analysis, and operational reporting
  • Strong written communication skills and attention to detail
  • Comfortable working in fast-paced, queue-based environments with shifting priorities

Must-Have Skills

  • Comfortable doing investigations/ root cause analysis, escalation handling
  • Demonstrated ability to follow SOPs precisely while exercising judgment on nuanced or ambiguous cases
  • Strong communication skills and has worked in a fast paced environment before.
  • 2+ years of experience in trust & safety operations, content moderation, integrity/IP enforcement, or a comparable operational program management role
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10378866
  • Position Id: TSOPS
  • Posted 5 hours ago
Contact the job poster
Praful Salunkey

Praful Salunkey

Recruiter @ PROLIM Global Corporation
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