IT Helpdesk Analyst

Beech Grove, IN, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • IT Service Desk
  • IT Helpdesk

Summary

Key Responsibilities
  • Incident Management: Respond to, diagnose, and troubleshoot IT incidents, providing direct resolution or escalating complex issues to higher-level support.
  • Request Fulfillment: Handle service requests, including password resets, software installations, and user account management (onboarding/offboarding).
  • Documentation & Reporting:
  •  Log and update all support tickets in a tracking system, ensuring all information is accurate and detailed.
  • Communication: Act as the key liaison between end-users and the IT department, providing regular updates on ticket status.

  •  

    System Maintenance: Monitor system performance and perform routine maintenance to prevent outages

Required Skills and Qualifications
  • Technical Knowledge: Understanding of operating systems (Windows/macOS), hardware devices, network troubleshooting, and software applications.
  • Customer Service: Strong communication skills with empathy and patience to assist users.
  • Problem-Solving: Strong troubleshooting skills to identify root causes.
  • Technical Documentation: Experience with ITSM tools (e.g., ServiceNow, Jira).
  • Education: A degree or diploma in computer science or a related IT field is often preferred, along with relevant experience.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91094440
  • Position Id: 8918305
  • Posted 5 hours ago
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