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IT Service Desk Analyst - Spanish & Portuguese

Tampa, FL, US • Posted 1 day ago • Updated 1 day ago

Contract Corp To Corp

Contract W2

6 Months

Travel Required

On-site

$17 - $18/hr

Noblesoft Technologies Inc.

Fitment

Dice Job Match Score™

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Job Details

Skills

Spanish
Service Desk

Summary

Job Title: IT Service Desk Analyst - Spanish & Portuguese

Location: Tampa, FL 33634

Duration : Contract

Job Description:

About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities include initial assessment, research, and resolution of incidents and requests regarding use of applications, software, hardware & infrastructure components. The Service Desk Analyst would be responsible for collecting information through a customer conversation, probing, accessing support tools, and additional support teams if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging other support teams in a timely manner.

Job Role and Responsibilities:

Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with Internal policies and procedures.
Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
Provide client with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
Perform customer call backs as required.
Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
Hands on experience on ServiceNow/SNOW/RemedyNow/ any ITSM tool
Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
Providing res to onshore and offshore new members
Managing and Providing support to different LOB’s during requirement
Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

Effective Oral and Written communication skills in all the languages known.
Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues.
Experience with ServiceNow Ticketing System
Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs

Bachelor’s Degree in computer science or a similar field, IT Diploma holders are also preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91112163
Position Id: 6279-32090-1788470836
Posted 1 day ago

Company Info

About Noblesoft Technologies Inc.

Noblesoft's Executive Leadership is driven by a profound commitment to client success and employee growth. The team sets the strategic direction by focusing on mastery within core Enterprise Application practices—Salesforce, SAP, and Workday, among others. By prioritizing innovative solution delivery and fostering a culture where every team member is empowered, the leadership ensures Noblesoft remains a trusted partner in digital transformation across its specialized industries.

The leadership team's deep expertise in enterprise technology enables Noblesoft to navigate complex implementation challenges and deliver high-value, scalable solutions. They are instrumental in continuously evolving the company's offerings, ensuring services remain aligned with the latest advancements in CRM, ERP, and HCM platforms. This proactive approach to market trends ensures that Noblesoft consultants are always working with best-in-class methodologies to drive client modernization initiatives.

Beyond technical strategy, the core philosophy of the leadership is centered on people. They maintain an employee-centric focus, viewing the talented consultant base as the primary asset for ensuring project excellence and cultivating long-term client relationships. This dedication to internal growth includes sponsoring continuous professional development, specialized certifications, and mentorship programs across all major practices.

Ultimately, the vision of the Executive Leadership is to position Noblesoft not just as a technology implementer, but as a strategic advisory partner for global enterprises. Their guidance ensures every solution deployed—whether a Salesforce customization, a SAP S/4HANA migration, or a Workday deployment—is rooted in a clear understanding of the client's business objectives, securing the company's reputation for great products, sustainable solutions, and enduring client partnerships.

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Role :- Senior ServiceNow Business Analyst ITSM, Service Catalog & Service Desk Integration Location :- Remote, USA Job Description :- Experience Level: Senior (812 Years) Function: ServiceNow Platform | IT Service Management | Enterprise Service Desk Position Overview We are seeking a seasoned Senior ServiceNow Business Analyst with proven depth in IT Service Management (ITSM), Service Catalog design, and Service Desk integration to join our enterprise IT operations and platform delivery

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