Manager of Identity and Access Management - IAM

Title: Manager of Identity and Access Management - IAM
Location: Philadelphia, PA (hybrid)
Type: Contract

Our direct client is seeking Manager of Identity and Access Management (IAM) to lead the strategic direction, development, and lifecycle management of IAM platforms, including identity governance, privileged access management (PAM), and modern authentication solutions. This role will serve as the voice of the customer and business stakeholders, ensuring IAM capabilities align with enterprise security, compliance, and operational goals. The ideal candidate will possess a deep understanding of IAM technologies, a proven track record in product management, and the ability to collaborate effectively with cross-functional teams. There will be an opportunity and expectation to transform the end-to-end workflow, automating identity instantiation, ongoing management, and decommissioning.
Key Accountabilities:
Product Ownership & Strategy :

• Define and maintain the IAM product vision, roadmap, and backlog in alignment with enterprise security and digital transformation goals.
• Serve as the primary liaison between business stakeholders, technical teams, and vendor partners for IAM initiatives.
• Lead the transition from legacy platforms to modern solutions.
• Establish an Identity Governance & Administration (IGA) strategy that deeply integrates with our key platform solutions for entitlement management, establishes segregation-of-duties, and moves us towards a "just in time (JITA) approach to privileged access management.
• Collaborate with InfoSec, HRIS, and IT operations to ensure seamless identity lifecycle management and access provisioning.
• Exercise independent judgment and creative problem solving techniques in a highly complex and dynamic environment.
• Guide the implementation and integration of IAM tools with enterprise systems.
• Support the adoption of passwordless authentication, MFA, and identity proofing technologies
• Deliver efficiencies in PAM that reduce human overhead and mitigate the risk of continuous access through thoughtful, innovative means.
• Reference key risk frameworks inclusive of HIPAA/NIST, along with Cloud Infrastructure Entitlement Management (CIEM).
• Evaluate and approve enhancements, patches, and upgrades to IAM platforms.
• Coordinate with project managers and sponsors on initiatives.
• Oversee access certification campaigns, entitlement reviews, and audit readiness
• Understand technology directions, trends, and strategic business impact on key client initiatives.
• Participate in the evaluation and recommendation of tools and technologies.
• Implement security practices and procedures. Measure compliance. Participate in audits and manage corrective action plans.

Resource Management People :

• Manage teams at II, & III, Principal, Supervisory, contractor, vendor, and other staff in the delivery of enterprise technology platforms & services.
• Manage a cross-functional team of developers, analysts, and architects supporting IAM tools and services
• Participate in the performance management process by setting goals, mentoring and coaching team members, providing feedback, and conducting reviews.
• Participate in the candidate selection process.
• Create a departmental Training and Development Plan.
• Conduct staff meetings and 1-1 meetings monthly (at a minimum).

Resource Management Budget :

• Maintain fiscal stewardship of all aspects of the department, including providing the following report analysis; resource planning, current financial standing, and support and project costs.
• Manage running hardware & software (incl. licensing) expenditures.
• Support the development of annual budgetary planning, including 10-year planning for capital and operating expenses.

Relationship Management & Communication :

• Exhibit outstanding interpersonal, diplomacy and communication (written and verbal) skills with a wide variety of people from diverse professional and cultural backgrounds.
• Communicate and partner with management, analysts, subject matter experts and end users to establish productive working relationships.
• Participate in leadership meetings such as the DTS Directors and Managers meeting, special committees, and appropriate governance committees.
• Demonstrate strong customer focus.
• Manage client expectations.
• Concisely communicate complex technical information and strategies in a way that establishes rapport, persuades others and promotes understanding.
• Maintain a flexible and collaborative work style, with a pro-active and solutions-oriented approach.
• Exhibit the ability to see the big picture and conceptualize/document creative solutions.
• Maintain knowledge of business operations, strategies, information requirements and priorities.
• Serve as business liaison to various vendors.
• Exhibit commitment to professional development and self-improvement.

Project Management:

• Demonstrate expertise in project management and SDLC methodology including the ability to effectively deploy resources and manage multiple projects in a cross functional environment.
• Exhibit the ability to lead and manage operational initiatives for both clinical and business applications.
• Lead implementation and support projects within the constraints of time, budget, and scope.
• Allocate resources to projects.

Required Skills:

• Bachelor's degree in computer science, computer/software engineering, information technology or similar field of study is required.
• At least eight (8) years of experience managing and supporting infrastructure solutions, with a focus on ensuring the stability, reliability, and scalability of IT operations.
• At least five (5) years of experience implementing best practices, and managing day-to-day operations to support organizational needs effectively.
• At least two (2) years of experience leading Infrastructure projects.
• At least three (3) years of experience in a supervisory/managerial role with five or more team members in a production environment (preferred).
• At least five (5) years 5+ years of experience in IAM, with at least 2 years in a product owner or managerial role (preferred).
• At least two (2) years of experience in healthcare or regulated environments (preferred).
• Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps).
• Strong understanding of identity lifecycle, access governance, and authentication protocols.
• Experience with IAM platforms such as Microsoft Entra ID, CyberArk, or Oracle Identity Manager.

Certifications Preferred:

• Certified Information Security Manager (CISM) - Information Systems Audit and Control Association (ISACA)
• Certified Information Systems Auditor (CISA) - Information Systems Audit and Control Association (ISACA)
• Certified Professional in Healthcare Information & Management Systems (CPHIMS) - Healthcare Information & Management Systems Society (HIMSS)
• Certified Information Systems Security Professional (CISSP) - International Information Systems Security Certification Consortium (ISC2)
• Certified Microsoft 365 Fundamentals (MS-900)
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA-Voice)
• Microsoft Certified: Security, Compliance and Identity Fundamentals
• Microsoft Certified: Windows Server Hybrid Administrator Associate
• Microsoft Certified: Endpoint Administrator Associate
• Project Management Certification (PMP) - Project Management Institute (PMI)

is an award-winning IT Consulting and Recruiting firm based in the Philadelphia area. We've built personal relationships with our clients over many years and work directly with decision makers on all open positions. Our core values are focused on the highest level of professional dedication to our client's requirements coupled with our desire to partner with highly qualified talent for joint success.

P-26-00048