Conversational Experience Designer - Chat
Full Time
No Travel Required
Remote
Depends on Experience
Voto Consulting LLC
Fitment
Dice Job Match Score™
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Job Details
Skills
- Artificial Intelligence
- Customer Service
- AI
- Chat
- Chatbot
- IBM Watson
Summary
Title: Conversational Experience Designer – Chat
Location: 100% Remote
Duration: 6-12 Months CTH
Visa: USC
- Looking for a Conversational AI Experience Designer, focused on Chat & Expert Assistance
- Any experience with Sierra or IBM Watson is a plus, but not a Must
- Must have recent and enterprise level Conversational Design within Chat.
Must Haves
- Experience designing AI-powered conversational/chat experiences
- Strong conversation design expertise, including:
- Multi-turn dialogue design
- Prompt and response design
- Fallback and recovery patterns
- Conversation flow optimization
- Experience working on chat-first AI assistants (voice experience not required)
Pluses
- Experience with Sierra AI (highly desired)
- Experience implementing or designing solutions using IBM Watson
- Experience with agentic AI or advanced AI assistant platforms
- Experience supporting healthcare, customer service, or operational workflows
Day-to-Day
- Design and optimize AI-driven chat experiences for customer service representatives
- Create end-to-end conversational flows, prompts, responses, and escalation paths
- Determine how AI should guide users through complex inquiries and large information responses
- Identify points of user friction, confusion, and task breakdowns within chat interactions
- Partner with Product and Engineering to prioritize and implement conversation design improvements
- Support ongoing enhancements as AI capabilities and platforms evolve
Thanks & Regards.
Aviral Sapra
Voto Consulting LLC
Direct #:
North Brunswick, NJ, 08902
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 91014022
- Position Id: 9026376
- Posted 7 hours ago
Company Info
About Voto Consulting LLC
Who we are & What we do
Voto is new era technology enabler which aims to revolutionize digital transformation for enterprises and technology providers by delivering seamless customer experiences, business efficiency and actionable insights. We do this by leveraging a spectrum of disruptive technologies such as: artificial intelligence, blockchain, cloud, digital process automation, internet of things, robotics/drones, security, virtual/augmented reality, etc,
Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.
Agility is in our DNA that enhances our capabilities span digital solutions, infrastructure, product engineering and security. We deliver these services across industry sectors such as automotive, BFSI, consumer packaged goods, e-commerce, Edu-Tech, engineering R&D, hi-tech, manufacturing, retail, and travel/transportation/hospitality.
Recognized as one of the fastest-growing IT services firms globally, Voto is delivering solutions across North America, Europe, Middle East, and APAC countries.
Voto Consulting LLC is currently accepting resumes for a variety of positions. Please review the database of positions that we are seeking to fill and contact us for additional information about any specific opportunity.
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